Discover Excellence Express & Suites: Family-Friendly Retreat | Hotel in San Juan del Río, Mexico

| 8.9 (362 Reviews) |  4 Bathrooms  14 Guests
San Juan del Rio Hotel | Discover Excellence Express & Suites: Family-Friendly Retreat

Hotel with Air Conditioner, Parking and Pool

Comfortable Accommodations

Excellence Express & Suites in San Juan del Río offers family rooms with air-conditioning, private bathrooms, and garden or city views. Each room includes a work desk, soundproofing, and free WiFi.

Exceptional Facilities

Guests can enjoy a fitness center, indoor swimming pool, and a lush garden. Additional amenities include a 24-hour front desk, electric vehicle charging station, and interconnected rooms.

Delicious Breakfast

A complimentary American buffet breakfast is served daily, featuring warm dishes, juice, and fresh fruits. The breakfast is highly praised by guests for its quality and variety.

Convenient Location

Located 29 mi from Querétaro International Airport, the hotel provides easy access to local attractions. Reception staff speak English and Spanish, ensuring a comfortable stay for all visitors.

Discover Excellence Express & Suites: Family-Friendly Retreat is located in San Juan del Río.

This 98 Bedrooms Hotel is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Air Conditioner, Parking, Pool, and several others. This is a 4 star rated property and has over 362 reviews with the average score of 8.9 . Coming to San Juan del Río and needing a place to stay? Be it for work or for leisure, consider staying at this Hotel for your next visit, you will surely love it.

You can check the reviews and description of this 98 Bedrooms Hotel if you want to learn more about this Casai place in San Juan del Río. These details are authentic, as they are provided by our partner, booking.com.

This Discover Excellence Express & Suites: Family-Friendly Retreat in San Juan del Río is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “Discover Excellence Express & Suites: Family-Friendly Retreat”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Hotel, please let us know.

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Ave Paseo Central 23 Fracc. Industrial, Valle de Oro, San Juan del Río, 76803, Mexico

Amenities

Air ConditionerAir Conditioner
ParkingParking
PoolPool
ViewView
Private PoolPrivate Pool
Ocean ViewOcean View
OceanfrontOceanfront
Security/SafetySecurity/Safety
EV Charge StationEV Charge Station
Wellness FacilitiesWellness Facilities
Guest ServicesGuest Services
BreakfastBreakfast
Child FriendlyChild Friendly
InternetInternet

Facility Overview

ParkingParking
  • Free parkingFree parking
  • Parking on siteParking on site
  • Electric vehicle charging stationElectric vehicle charging station
  • ParkingParking
ActivitiesActivities
  • Indoor pool (year-round)Indoor pool (year-round)
  • Fitness centerFitness center
  • Indoor poolIndoor pool
GeneralGeneral
  • Non-smoking roomsNon-smoking rooms
  • Family roomsFamily rooms
  • Wifi in all areasWifi in all areas
  • Air conditioningAir conditioning
  • Smoke-free propertySmoke-free property
Guest ServicesGuest Services
  • 24-hour front desk24-hour front desk
InternetInternet
  • WifiWifi
  • InternetInternet
  • Free WifiFree Wifi
OutdoorsOutdoors
  • GardenGarden
Security/SafetySecurity/Safety
  • Smoke alarmsSmoke alarms
  • Guest accommodation sealed after cleaningGuest accommodation sealed after cleaning
  • Property cleaned by professional cleaning companiesProperty cleaned by professional cleaning companies
  • Guests have the option to cancel any cleaning services for their accommodation during their stayGuests have the option to cancel any cleaning services for their accommodation during their stay
  • Guest accommodation disinfected between staysGuest accommodation disinfected between stays
  • Use of cleaning chemicals that are effective against coronavirusUse of cleaning chemicals that are effective against coronavirus
  • Linens, towels, and laundry washed in accordance with local authority guidelinesLinens, towels, and laundry washed in accordance with local authority guidelines
  • Food can be delivered to guest accommodationFood can be delivered to guest accommodation
  • Physical distancing in dining areasPhysical distancing in dining areas
  • Delivered food covered securelyDelivered food covered securely
  • All plates, cutlery, glasses, and other tableware sanitizedAll plates, cutlery, glasses, and other tableware sanitized
  • Breakfast to-go containersBreakfast to-go containers
  • First aid kits availableFirst aid kits available
  • Hand sanitizer in guest accommodation and common areasHand sanitizer in guest accommodation and common areas
  • Process in place to check health of guestsProcess in place to check health of guests
  • Shared stationery (e.g. printed menus, magazines, pens, paper) removedShared stationery (e.g. printed menus, magazines, pens, paper) removed
  • Face masks for guests availableFace masks for guests available
  • Staff follow all safety protocols as directed by local authoritiesStaff follow all safety protocols as directed by local authorities
  • Physical distancing rules followedPhysical distancing rules followed
  • Screens or physical barriers between staff and guests in appropriate areasScreens or physical barriers between staff and guests in appropriate areas
SpaSpa
  • Swimming poolSwimming pool
  • Heated poolHeated pool
  • Beach chairs/LoungersBeach chairs/Loungers

Policies

Check-in
Check-in
The minimum age for check-in is 18
Cancellation policy
Cancellation policy
Free cancellation
Pet Policy
Pet Policy
Pets are not allowed

Reviews

Value for money:
8.5
Location:
8.89
Staff:
8.91
Facilities:
8.58
Comfort:
8.82
Cleanliness:
8.98
Carlos
Jul 28, 2026 07:00:00 AM
Review Score:   10
Mexico
Reviewer Type: Couple
Travel Purpose: leisure
Positive: Estan bien aisladas las habitaciones aun con niños jugandi en la alberca
Negative: Lo unico que me faltó en la habitación fue una caja de kleenex
Summary: Es un hotel muy cómodo y limpio con personal muy amble
See All Reviews

Room Arrangement

Room InfoFacilities
King Room
Room Type: Double
Room Size: 28 m2
1 King bed(s) Bed
King Room

Food & Drink

Tea/Coffee maker

Bathroom

Bath or shower, Shower, Towels/Sheets (extra fee), Hairdryer, Body soap, Towels, Toilet paper, Toilet, Shower cap, Free toiletries, Shampoo, Conditioner, Private bathroom

General

Trash cans, Ironing facilities, Soundproofing, Hypoallergenic, Laptop safe, Carpeted, Iron, Interconnected room(s) available, Heating, Air conditioning, Safety deposit box

Media & Technology

Flat-screen TV, Telephone, TV, Satellite channels, Pay-per-view channels

Living Area

Seating area, Desk

Bedroom

Walk-in closet, Wardrobe or closet, Linens

Services

Wake-up service

Kitchen

Dryer, Coffee machine

View

Garden view, City view

Room amenities

Clothes rack, Feather pillow, Non-feather pillow, Hypoallergenic pillow, Socket near the bed

Exclusive services

Free gym access

Physical distancing

Single-room AC for guest accommodation

Cleanliness & disinfection

Hand sanitizer
Deluxe Twin Room
Room Type: Twin
Room Size: 33 m2
2 Full bed(s) Bed
Deluxe Twin Room

Food & Drink

Tea/Coffee maker

Bathroom

Bath or shower, Shower, Towels/Sheets (extra fee), Hairdryer, Body soap, Towels, Toilet paper, Toilet, Shower cap, Free toiletries, Shampoo, Conditioner, Private bathroom

General

Trash cans, Ironing facilities, Soundproofing, Hypoallergenic, Laptop safe, Carpeted, Iron, Interconnected room(s) available, Heating, Air conditioning, Safety deposit box

Media & Technology

Flat-screen TV, Telephone, TV, Satellite channels, Pay-per-view channels

Living Area

Seating area, Desk

Bedroom

Walk-in closet, Wardrobe or closet, Linens

Services

Wake-up service

Kitchen

Dryer, Coffee machine

View

Garden view, City view

Room amenities

Clothes rack, Feather pillow, Non-feather pillow, Hypoallergenic pillow, Socket near the bed

Exclusive services

Free gym access

Physical distancing

Single-room AC for guest accommodation

Cleanliness & disinfection

Hand sanitizer
Queen Room with Two Queen Beds - Disability Access
Room Type: Twin
Room Size: 33 m2
2 Full bed(s) Bed
Queen Room with Two Queen Beds - Disability Access

Food & Drink

Tea/Coffee maker

Bathroom

Bath or shower, Shower, Towels/Sheets (extra fee), Hairdryer, Body soap, Towels, Toilet paper, Toilet, Shower cap, Free toiletries, Shampoo, Conditioner, Private bathroom

General

Trash cans, Ironing facilities, Soundproofing, Hypoallergenic, Laptop safe, Carpeted, Iron, Heating, Air conditioning, Safety deposit box

Media & Technology

Flat-screen TV, Telephone, TV, Satellite channels, Pay-per-view channels

Living Area

Seating area, Desk

Bedroom

Walk-in closet, Wardrobe or closet, Linens

Services

Wake-up service

Kitchen

Dryer, Coffee machine

View

Garden view, City view

Accessibility

Shower chair, Toilet with grab rails, Adapted bath, Roll-in shower, Entire unit wheelchair accessible

Room amenities

Clothes rack, Feather pillow, Non-feather pillow, Hypoallergenic pillow, Socket near the bed

Exclusive services

Free gym access

Physical distancing

Single-room AC for guest accommodation

Cleanliness & disinfection

Hand sanitizer
Deluxe Double Room with Two Double Beds
Room Type: Twin
Room Size: 28 m2
2 Queen bed(s) Bed
Deluxe Double Room with Two Double Beds

Food & Drink

Tea/Coffee maker

Bathroom

Bath or shower, Shower, Towels/Sheets (extra fee), Hairdryer, Body soap, Towels, Toilet paper, Toilet, Shower cap, Free toiletries, Shampoo, Conditioner, Private bathroom

General

Trash cans, Ironing facilities, Soundproofing, Hypoallergenic, Laptop safe, Carpeted, Iron, Heating, Air conditioning, Safety deposit box

Media & Technology

Flat-screen TV, Telephone, TV, Satellite channels, Pay-per-view channels

Living Area

Seating area, Desk

Bedroom

Walk-in closet, Wardrobe or closet, Linens

Services

Wake-up service

Kitchen

Dryer, Coffee machine

View

Garden view, City view

Room amenities

Clothes rack, Feather pillow, Non-feather pillow, Hypoallergenic pillow, Socket near the bed

Exclusive services

Free gym access

Physical distancing

Single-room AC for guest accommodation

Cleanliness & disinfection

Hand sanitizer

FAQ's

Is this San Juan del Rio hotel pet-friendly for guests? 

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at San Juan del Rio hotel? 

Check-in time for San Juan del Rio hotel starts counting from 3:00 PM and check-out is until 1:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the San Juan del Rio hotel have a swimming pool? 

Yes, this San Juan del Rio hotel has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in San Juan del Rio hotel? 

Best-rates for the San Juan del Rio hotel starts from $77 per night with includes Air Conditioner, Parking, Pool, View, Private Pool, Ocean View, Oceanfront, Security/Safety, EV Charge Station, Wellness Facilities, Guest Services, Breakfast, Child Friendly, Internet with all other facilities. Casai matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is San Juan del Rio hotel a family-friendly place to stay? 

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the San Juan del Rio hotel wheelchair accessible or offer services for disabled guests? 

Based on the information received from our partner, the San Juan del Rio hotel has not specified they are wheelchair accessible. Likewise, there is not an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the San Juan del Rio hotel? 

Based on the information reported by the owner or manager, the San Juan del Rio hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for San Juan del Rio hotel? 

Based on the information reported by the owner or manager, details for the cancellation policy for the San Juan del Rio hotel are as follows: Free cancellation Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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