Discover Pucon: Pet-Friendly Retreat with Spa & Pool | Hotel in Pucón, Chile

| 7.6 (357 Reviews) | Pet Friendly 1 Bathroom

Pucon Hotel | Discover Pucon: Pet-Friendly Retreat with Spa & Pool

Hotel with Air Conditioner, Parking and Pool

Spend the day catching some rays at the nearby beach, relaxing by one of Enjoy Pucon's 3 outdoor swimming pools, or pampering yourself at the full-service spa.
Housekeeping is available on request.
Enjoy Pucon offers 151 air-conditioned accommodations with minibars and safes. LCD televisions come with cable channels.

Bathrooms include bathtubs or showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

3 outdoor swimming pools are on site along with a seasonal outdoor pool. Other recreational amenities include a health club.

Children under 18 years old are not allowed in the health club or fitness facility without adult supervision. Guests under 14 years old are not allowed in the health club or fitness facility.

Clemente Holzapfel 190, Pucón, 4920000, Chile

Amenities

Air Conditioner

Parking

Pet Friendly

Pool

Wheelchair Accessible

Balcony/Terrace

Accessibility

Security/Safety

Business Services

Bedding/Linens

Skiing

Wellness Facilities

Spa

Restaurant

Bar

Toiletries

Guest Services

Entertainment

Eco Friendly

Breakfast

Heating

Hot Tub

Internet

Laundry

Facility Overview

Bathrooms

Towels

Private bathroom

Free toiletries

Bathtub or shower

Bedroom

Bed sheets

Air conditioning

Heating

Eco-friendly cleaning products used

Water-efficient showers only

Safe

Phone

LED light bulbs

Water-efficient toilets only

Breakfast

24-hour room service

1 bar

1 restaurant and 1 coffee shop/cafe

Free buffet breakfast available daily 7:00 AM–11:00 AM

Minibar

Parking

Free offsite parking within 656 ft

Airport shuttle at scheduled times, on request

Limited onsite parking

Wheelchair-accessible parking available

Onsite parking includes off-street options

24-hour roundtrip airport shuttle (surcharge)

Accessibility

4 on-site accessible parking spaces

Pool hoist on site

Wheelchair-accessible fitness center

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

Wheelchair-accessible registration desk height (inches): 31

Braille signage

Well-lit path to entrance

Wheelchair-accessible public washroom

Wheelchair accessible (may have limitations)

Wheelchair-accessible registration desk

Wheelchair-accessible spa

Hardwood flooring in public areas

Wheelchair-accessible parking

Elevator

Wheelchair-accessible path to elevator

Wheelchair-accessible pool

Wheelchair-accessible business center

Wheelchair-accessible concierge desk

Elevator door width (inches): 28

Wheelchair-accessible restaurant

Front entrance ramp

Wheelchair-accessible lounge

Activities

Horse riding

Ski area

Beach access

Fishing

Ski runs

3 outdoor pools

Full-service spa

Fitness center

Entertainment

LCD TV

Cable channels

General

Conference space

Meeting room

Business center

Elevator

Reception hall

Banquet hall

English

Spanish

Local artist showcase

Local culture & ecosystem education

Renovated entire property - September 2022

Communal living room

28 casino gaming tables

Locally-owned & organized tours & activities

Casino

Smoke-free property

At least 80% lighting from LEDs

519 casino slot machines

Guest Services

Snack bar/deli

Laundry facilities

3 outdoor pools

Ski passes

Laundry facilities

Dry cleaning service

Porter/bellhop

Wedding services

Ski storage

Tour/ticket assistance

Change of bedsheets (on request)

Daily housekeeping

Hair salon

Luggage storage

Change of towels (on request)

Concierge services

24-hour front desk

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

In-room WiFi speed: 50+ Mbps

Outdoors

Terrace

Garden

Spa

Manicures and pedicures

Hot tub

Facials

Spa open daily

Body treatments

Massage - Swedish

Sauna

Policies

Check-in

Check-in start time: 4 pm; check-in end time: 4 am minimum check-in age: 18

Check-out

Check-out before noon contactless check-out available

Child Policy

Children are welcome. kids stay free! one child 8 years old or younger stays free when using existing bedding. rollaway/extra beds are not available. cribs (infant beds) are not available.

Payment Policy

Airport shuttle fee: clp 16000 per person (one way) airport shuttle fee per child: clp 16000 (one-way), (from 4 to 12 years old) pet deposit: clp 142800 per stay pet fee: clp 30000 per pet, per day service animals are exempt from fees the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.

Pet Policy

2 total (up to 55 lbs per pet) food and water bowls are available pets allowed for an extra charge of clp 30000 per pet, per day, plus a deposit of clp 142800 per stay pets cannot be left unattended restrictions apply; for more information contact the property at the number on the booking confirmation service animals are welcome, and are exempt from fees welcoming dogs and cats only

Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges safety features at this property include a fire extinguisher and a smoke detector special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards; cash is not accepted this property reserves the right to pre-authorize the guest's credit card prior to arrival.

Reviews

Pedro

Mar 10, 2026 08:10:47 AM

Review Score: 10

Summary: This was my 5th time staying at Enjoy Pucón, and overall I still had a great experience. Not everything was perfect this time around. I was given a rear-facing room instead of a lake-view room, which was a bit disappointing. Also, when I asked for ice, I was surprised that they charged to bring it up to the room. Small things like that can hurt the hotel’s reputation. The spa facilities are okay. I spent two days there and paid over $150 for additional massages. Unfortunately, both sessions were with the same therapist and the quality wasn’t great. It wasn’t terrible, but it definitely didn’t match the level I expected for the price. But what really made the difference during this stay was **Soledad Carvajal at reception**. I was in a tough situation and needed a place to work remotely on short notice. Soledad completely saved me. She took the time to understand my problem and found a solution, helping me get set up with a spot where I could work. Honestly, she saved my day. Moments like that are what hospitality is really about. While small inconveniences can happen anywhere, people like Soledad are the reason I keep coming back. She turned a stressful situation into a great experience and reminded me why I’ve stayed here five times. Employees like Soledad Carvajal make the stay worth every penny.

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Room Arrangement

Room Info	Facilities
Superior Double Room (Matrimonial) Room Size: m² 1 Queen Bed	General Wardrobe or closet, Bed count minimum 1, Bed count maximum 1
Standard Double Room (Matrimonial) Room Size: m² 1 Queen Bed	General Wardrobe or closet, Wheelchair accessible, Bed count minimum 1, Bed count maximum 1
Superior Quadruple Room Room Size: m² 3 Queen Bed and Twin Beds	General Wardrobe or closet, Bed count maximum 3, Bed count minimum 3
Superior Triple Room Room Size: m² 2 Queen Bed and Twin Bed	General Wardrobe or closet, Bed count minimum 2, Bed count maximum 2
Suite Room Size: m² 1 King Bed	General Wardrobe or closet, Bed count minimum 1, Bed count maximum 1
Standard Quadruple Room Room Size: m² 4 Twin Beds	General Bed count minimum 4, Wardrobe or closet, Bed count maximum 4
Standard Triple Room Room Size: m² 3 Twin Beds	General Wardrobe or closet, Bed count maximum 3, Bed count minimum 3
Standard Twin Room Room Size: m² 2 Twin Beds	General Wardrobe or closet, Bed count minimum 2, Bed count maximum 2
Suite (Quadruple Room) Room Size: m² 3 King Bed and Twin Beds	General Wardrobe or closet, Bed count maximum 3, Bed count minimum 3

FAQ's

Is this Pucon hotel pet-friendly for guests?

Yes, pets are allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Pucon hotel?

Check-in time for Pucon hotel starts counting from 4:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Pucon hotel have a swimming pool?

Yes, this Pucon hotel has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Pucon hotel?

Best-rates for the Pucon hotel starts from $118 per night with includes Air Conditioner, Parking, Pet Friendly, Pool, TV, Wheelchair Accessible, Balcony/Terrace, Accessibility, Security/Safety, Business Services, Bedding/Linens, Skiing, Wellness Facilities, Spa, Restaurant, Bar, Toiletries, Guest Services, Entertainment, Eco Friendly, Breakfast, Heating, Hot Tub, Internet, Laundry with all other facilities. Casai matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Pucon hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is not considered to be a family-friendly property. As reported by the owner or manager, the hotel has not specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Pucon hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Pucon hotel is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Pucon hotel?

Based on the information reported by the owner or manager, the Pucon hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Pucon hotel?

Based on the information reported by the owner or manager, details for the cancellation policy for the Pucon hotel are as follows: Cancellation policy Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Check Hotel Availability

Nightly rates from:

US $118