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CALIXTA Hotel: Family-Friendly 4-Star Retreat with Pool | Hotel in Playa del Carmen, Mexico

| 7.9 (1036 Reviews) |  7 Bathrooms  20 Guests
Downtown Hotel | CALIXTA Hotel: Family-Friendly 4-Star Retreat with Pool

Hotel with Designated Smoking Area, Transportation and Security

CALIXTA Hotel has a restaurant, an outdoor swimming pool and bar in Playa del Carmen. The 4-star hotel has air-conditioned rooms with a private bathroom and Free Wi-Fi. The accommodations features a 24-hour front desk, a concierge service and currency exchange for guests. All rooms in the hotel are fitted with a flat-screen TV. Enjoy a coffee on your balcony before heading out to discover secret alleyway art galleries and sample mouth-watering tropical fruit from roadside carts. Then, you can find some of the best cenote diving spots—all within a short drive. Popular points of interest near CALIXTA Hotel include Playa del Carmen Beach, Playa del Carmen Maritime Terminal and ADO International Bus Station. The nearest airport is Cozumel International Airport, 12 mi from the hotel.

CALIXTA Hotel: Family-Friendly 4-Star Retreat with Pool is located in Playa del Carmen.

This 32 Bedrooms Hotel is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Guest Services, Internet, Air Conditioner, and several others. This is a 4 star rated property and has over 1036 reviews with the average score of 7.9 . Coming to Playa del Carmen and needing a place to stay? Be it for work or for leisure, consider staying at this Hotel for your next visit, you will surely love it.

You can check the reviews and description of this 32 Bedrooms Hotel if you want to learn more about this Casai place in Playa del Carmen. These details are authentic, as they are provided by our partner, booking.com.

This CALIXTA Hotel: Family-Friendly 4-Star Retreat with Pool in Playa del Carmen is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “CALIXTA Hotel: Family-Friendly 4-Star Retreat with Pool”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Hotel, please let us know.

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10 Avenida Norte esquina con calle 14, Playa del Carmen, 77710, Mexico

Amenities

Air Conditioner
Pool
Designated Smoking Area
Balcony/Terrace
Transportation/Shuttle
Security/Safety
Restaurant
Bar
Guest Services
Entertainment
Child Friendly
Internet

Facility Overview

Breakfast
  • Special diet meals (on request)
  • Fruit
  • Wine/Champagne
Activities
  • Happy hour
General
  • Smoke-free property
  • Air conditioning
  • Safe
  • Soundproof rooms
  • Wifi in all areas
  • Non-smoking rooms
  • Designated smoking area
Guest Services
  • Shuttle service
  • Daily housekeeping
  • Baggage storage
  • Shuttle service (additional charge)
  • Express check-in/out
  • Concierge
  • Private check-in/out
Internet
  • Wifi
  • Free Wifi
  • Internet
Outdoors
  • Sun deck
  • Outdoor furniture
  • Outdoor pool
  • Terrace
  • Outdoor pool (year-round)
Security/Safety
  • Security alarm
  • 24-hour security
  • Smoke alarms
  • Key card access
  • Fire extinguishers
  • Property cleaned by professional cleaning companies
  • Guest accommodation disinfected between stays
  • Guest accommodation sealed after cleaning
  • Linens, towels, and laundry washed in accordance with local authority guidelines
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Use of cleaning chemicals that are effective against coronavirus
  • Physical distancing in dining areas
  • All plates, cutlery, glasses, and other tableware sanitized
  • Delivered food covered securely
  • Hand sanitizer in guest accommodation and common areas
  • Shared stationery (e.g. printed menus, magazines, pens, paper) removed
  • Staff follow all safety protocols as directed by local authorities
  • First aid kits available
  • Process in place to check health of guests
  • Contactless check-in/out
  • Physical distancing rules followed
  • Cashless payment available
Spa
  • Pool bar
  • Rooftop pool
  • Swimming pool

Policies

Check-in
The minimum age for check-in is 18
Cancellation policy
Non refundable
Pet Policy
Pets are not allowed
Please inform of your expected arrival time in advance. you can use the special requests box when booking, or contact the property directly using the contact details in your confirmation, guests are required to show a photo id and credit card upon check-in. please note that all special requests are subject to availability and additional charges may apply, guests under the age of 18 can only check in with a parent or official guardian.

Reviews

Value for money:
8.39
Location:
9.26
Staff:
8.81
Facilities:
8.27
Comfort:
8.56
Cleanliness:
8.55
Freya
Jul 28, 2025 07:00:00 AM
Review Score:   5
United Kingdom
Reviewer Type: Family With Children
Travel Purpose: leisure
Positive: Brilliant location right on the main street, rooms acceptable though small, quiet and air conditioned.
Negative: Staff not very helpful, no cot available for baby, couldn’t provide things like milk (was told to go out and buy some myself..!) Rooms much smaller than photos. Lift seems to have been out of service for a while so had to climb many flights of stairs with all our luggage and a baby (was not offered help, only a swap to a smaller room on a lower floor).
Summary: Great location and room, fine for one night.
See All Reviews

Room Arrangement

Room Info Facilities
Deluxe Two Queen
Room Type: Family
Room Size: 14 m2
2 Queen bed(s) Bed
Deluxe Two Queen

Bathroom

Body soap, Toilet paper, Shampoo, Toilet, Shower, Towels, Free toiletries, Bathtub or shower, Private bathroom, Conditioner, Hairdryer

General

Trash cans, Fire extinguisher, Ironing facilities, Air conditioning, Iron, Key card access, Key access, Carbon monoxide detector, Safe, Smoke Alarm, Heating

Media & Technology

Cable channels, Video, TV, Telephone, Radio, Flat-screen TV

Services

Wake-up service, Wake-up service/Alarm clock

Outdoors

Balcony

Living Area

Sitting area, Desk

View

View, City view

Bedroom

Alarm clock, Wardrobe or closet, Linens

Kitchen

Coffee machine

Accessibility

Upper floors accessible by elevator, Accessible by elevator

Room Amenities

Socket near the bed, Clothes rack, Hypoallergenic pillow

Pool and Spa

Pool towels, Heated pool, Pool with a view

Food & Drink

Bottle of water

Physical distancing

Single-room AC for guest accommodation

Cleanliness & disinfection

Hand sanitizer
Cozy Queen
Room Type: Double
Room Size: 11 m2
1 Queen bed(s) Bed

Bathroom

Body soap, Toilet paper, Shampoo, Toilet, Shower, Towels, Free toiletries, Bathtub or shower, Private bathroom, Conditioner, Hairdryer

General

Trash cans, Fire extinguisher, Ironing facilities, Air conditioning, Iron, Key card access, Key access, Carbon monoxide detector, Safe, Smoke Alarm, Heating

Media & Technology

Cable channels, Video, TV, Telephone, Radio, Flat-screen TV

Services

Wake-up service, Wake-up service/Alarm clock

Outdoors

Balcony

Living Area

Sitting area, Desk

View

View, City view

Bedroom

Alarm clock, Wardrobe or closet, Linens

Kitchen

Coffee machine

Accessibility

Upper floors accessible by elevator, Accessible by elevator

Room Amenities

Socket near the bed, Clothes rack, Hypoallergenic pillow

Pool and Spa

Pool towels, Heated pool, Pool with a view

Food & Drink

Bottle of water

Physical distancing

Single-room AC for guest accommodation

Cleanliness & disinfection

Hand sanitizer
Deluxe King
Room Type: Double
Room Size: 14 m2
1 King bed(s) Bed
Deluxe King

Bathroom

Body soap, Toilet paper, Shampoo, Toilet, Shower, Towels, Free toiletries, Bathtub or shower, Private bathroom, Conditioner, Hairdryer

General

Trash cans, Fire extinguisher, Ironing facilities, Air conditioning, Iron, Key card access, Key access, Carbon monoxide detector, Safe, Smoke Alarm, Heating

Media & Technology

Cable channels, Video, TV, Telephone, Radio, Flat-screen TV

Services

Wake-up service, Wake-up service/Alarm clock

Outdoors

Balcony

Living Area

Sitting area, Desk

Bedroom

Alarm clock, Wardrobe or closet, Extra long beds (> 6.5 ft), Linens

View

View, City view

Kitchen

Coffee machine

Accessibility

Upper floors accessible by elevator, Accessible by elevator

Room Amenities

Socket near the bed, Clothes rack, Hypoallergenic pillow

Pool and Spa

Pool towels, Heated pool, Pool with a view

Food & Drink

Bottle of water

Physical distancing

Single-room AC for guest accommodation

Cleanliness & disinfection

Hand sanitizer
Superior Two Queen
Room Type: Family
Room Size: 15 m2
2 Queen bed(s) Bed
Superior Two Queen

Bathroom

Body soap, Toilet paper, Shampoo, Toilet, Shower, Towels, Free toiletries, Bathtub or shower, Private bathroom, Conditioner, Hairdryer

General

Trash cans, Fire extinguisher, Ironing facilities, Air conditioning, Iron, Key card access, Key access, Carbon monoxide detector, Safe, Smoke Alarm, Heating

Media & Technology

Cable channels, Video, TV, Telephone, Radio, Flat-screen TV

Services

Wake-up service, Wake-up service/Alarm clock

Outdoors

Balcony

Living Area

Sitting area, Desk

View

View, City view

Bedroom

Alarm clock, Wardrobe or closet, Linens

Kitchen

Coffee machine

Accessibility

Upper floors accessible by elevator, Accessible by elevator

Room Amenities

Socket near the bed, Clothes rack, Hypoallergenic pillow

Pool and Spa

Pool towels, Heated pool, Pool with a view

Food & Drink

Bottle of water

Physical distancing

Single-room AC for guest accommodation

Cleanliness & disinfection

Hand sanitizer
Playa Loft
Room Type: Suite
Room Size: 14 m2
1 King bed(s) Bed
1 Queen bed(s) Bed
Playa Loft

Bathroom

Body soap, Toilet paper, Shampoo, Toilet, Shower, Towels, Free toiletries, Bathtub or shower, Private bathroom, Conditioner, Hairdryer

General

Trash cans, Fire extinguisher, Ironing facilities, Air conditioning, Iron, Key card access, Key access, Carbon monoxide detector, Safe, Smoke Alarm, Heating

Media & Technology

Cable channels, Video, TV, Telephone, Radio, Flat-screen TV

Services

Wake-up service, Wake-up service/Alarm clock

Outdoors

Balcony

Living Area

Sitting area, Desk

Bedroom

Alarm clock, Wardrobe or closet, Extra long beds (> 6.5 ft), Linens

View

View, City view

Kitchen

Coffee machine

Accessibility

Upper floors accessible by elevator, Accessible by elevator

Room Amenities

Socket near the bed, Clothes rack, Hypoallergenic pillow

Pool and Spa

Pool towels, Heated pool, Pool with a view

Food & Drink

Bottle of water

Physical distancing

Single-room AC for guest accommodation

Cleanliness & disinfection

Hand sanitizer
Superior King
Room Type: Suite
Room Size: 14 m2
1 King bed(s) Bed
Superior King

Bathroom

Body soap, Toilet paper, Shampoo, Toilet, Shower, Towels, Free toiletries, Bathtub or shower, Private bathroom, Conditioner, Hairdryer

General

Trash cans, Fire extinguisher, Ironing facilities, Air conditioning, Iron, Key card access, Key access, Carbon monoxide detector, Safe, Smoke Alarm, Heating

Media & Technology

Cable channels, Video, TV, Telephone, Radio, Flat-screen TV

Services

Wake-up service, Wake-up service/Alarm clock

Outdoors

Balcony

Living Area

Sitting area, Desk

Bedroom

Alarm clock, Wardrobe or closet, Extra long beds (> 6.5 ft), Linens

View

View, City view

Kitchen

Coffee machine

Accessibility

Upper floors accessible by elevator, Accessible by elevator

Room Amenities

Socket near the bed, Clothes rack, Hypoallergenic pillow

Pool and Spa

Pool towels, Heated pool, Pool with a view

Food & Drink

Bottle of water

Physical distancing

Single-room AC for guest accommodation

Cleanliness & disinfection

Hand sanitizer
Paraiso Suite
Room Type: Suite
Room Size: 14 m2
1 King bed(s) Bed
Paraiso Suite

Bathroom

Body soap, Toilet paper, Shampoo, Toilet, Shower, Towels, Free toiletries, Bathtub, Bathtub or shower, Private bathroom, Conditioner, Hairdryer

General

Trash cans, Fire extinguisher, Ironing facilities, Air conditioning, Iron, Key card access, Key access, Carbon monoxide detector, Safe, Smoke Alarm, Heating

Media & Technology

Cable channels, Video, TV, Telephone, Radio, Flat-screen TV

Services

Wake-up service, Wake-up service/Alarm clock

Outdoors

Balcony

Living Area

Sitting area, Desk, Sofa

Bedroom

Alarm clock, Wardrobe or closet, Extra long beds (> 6.5 ft), Linens

View

View, City view

Kitchen

Coffee machine

Accessibility

Upper floors accessible by elevator, Accessible by elevator

Room Amenities

Socket near the bed, Clothes rack, Hypoallergenic pillow

Pool and Spa

Pool towels, Heated pool, Pool with a view

Food & Drink

Bottle of water

Physical distancing

Single-room AC for guest accommodation

Cleanliness & disinfection

Hand sanitizer

FAQ's

Is this Downtown hotel pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Downtown hotel?

Check-in time for Downtown hotel starts counting from 3:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Downtown hotel have a swimming pool?

Yes, this Downtown hotel has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Downtown hotel?

Best-rates for the Downtown hotel starts from $239 per night with includes Guest Services, Internet, Air Conditioner, Designated Smoking Area, Transportation/Shuttle, Security/Safety, Bar, Entertainment, Child Friendly, Pool, Balcony/Terrace, Restaurant with all other facilities. Casai matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Downtown hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Downtown hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Downtown hotel has not specified they are wheelchair accessible. Likewise, there is not an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Downtown hotel?

Based on the information reported by the owner or manager, the Downtown hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Downtown hotel?

Based on the information reported by the owner or manager, details for the cancellation policy for the Downtown hotel are as follows: Non refundable Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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US $239
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