Relax at Bertam Resort, Penang: Family-Friendly Getaway | Resort in Kepala Batas, Malaysia

| 9.0 (22 Reviews) |  1 Bathroom
Kepala Batas Resort | Relax at Bertam Resort, Penang: Family-Friendly Getaway

Resort with TV, Restaurant and Air Conditioner

Family-friendly resort with 3 restaurants connected to the convention center in Kepala Batas
3 restaurants, a full-service spa, and an outdoor pool are available at this resort. Free WiFi in public areas and free self parking are also provided. Additionally, a health club, a bar/lounge, and 2 coffee shops/cafes are onsite.
Change of towels is available on request.
Bertam Resort and Water Park Penang offers 282 air-conditioned accommodations with MP3 docking stations and free minibar items. Pillowtop beds feature down comforters and premium bedding. 50-inch Smart televisions come with cable channels and smart speakers. Bathrooms include slippers, designer toiletries, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include safes and complimentary bottled water. In-room massages, hypo-allergenic bedding, and change of towels can be requested. Housekeeping is provided daily.


Recreational amenities at the resort include an outdoor pool, a health club, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

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12854 Jln Tun Hamdan Sheikh Tahir, Kepala Batas, 13100, Malaysia

Amenities

Air Conditioner
Parking
Pool
Designated Smoking Area
TV
Wheelchair Accessible
Balcony/Terrace
Accessibility
Business Services
Sports/Activities
Bedding/Linens
Wellness Facilities
Spa
Restaurant
Bar
Toiletries
Guest Services
Entertainment
Breakfast
Child Friendly
Hot Tub
Internet
Kitchen
Laundry

Facility Overview

Bathrooms
  • Hair dryer
  • Toothbrush and toothpaste
  • Towels
  • Toilet paper
  • Shampoo
  • Private bathroom
  • Designer toiletries
  • Soap
Bedroom
  • Blackout drapes/curtains
  • Hypo-allergenic bedding
  • Pillow-top mattress
  • Air conditioning
  • Premium bedding
  • Down comforter
  • Bed sheets
  • Slippers
  • Desk
  • Desk chair
  • LED light bulbs
  • Laptop-friendly workspace
  • In-room massage
  • Restaurant dining guide
  • Iron/ironing board
  • Safe
  • Electrical adapters/chargers
  • Phone
Breakfast
  • 24-hour room service
  • Buffet breakfast available for a fee daily 7:00 AM–10:30 AM: MYR 56 for adults and MYR 36 for children
  • 3 restaurants and 2 coffee shops
  • 1 bar
  • Mini-fridge
  • Local meal delivery service
  • Free bottled water
  • Free minibar
  • Dining table
Parking
  • Limo/town car service
  • Wheelchair-accessible parking available
  • Free secured, covered self parking on site
  • Electric car charging station on site
  • Secured covered valet parking on site (MYR 100 per night)
Accessibility
  • Elevator
  • Doorbell and phone notification
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk height (inches): 28
  • Wheelchair-accessible restaurant
  • Tile flooring in room
  • Front entrance ramp
  • Tile flooring in public areas
  • Elevator door width (inches): 39
  • Wheelchair-accessible lounge
  • Smooth flooring in public areas
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible fitness center
  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible spa
  • Wheelchair-accessible public washroom
  • Smooth flooring in room
  • Wheelchair-accessible parking
  • Area rugs in room
  • Wheelchair-accessible registration desk
  • Visual doorbell notification
  • Wheelchairs available on site
  • Wheelchair-accessible path of travel
  • Well-lit path to entrance
  • Hardwood flooring in room
  • Wheelchair-accessible business center
  • Ceiling hoist
  • Wheelchair-accessible concierge desk
  • High pile carpet in room
  • 4 on-site accessible parking spaces
  • Valet for wheelchair-equipped vehicle
Activities
  • Theme parks
  • Golf lessons
  • Adjacent to a golf course
  • Outlet shopping
  • Health/beauty spa
  • Outdoor pool
  • Sauna
  • Steam room
  • Fitness classes
  • Full-service spa
  • Foosball table
  • Yoga classes
  • Designer stores
  • Karaoke
  • Billiards/pool table
  • Fitness center
Entertainment
  • Smart speaker
  • MP3 dock
  • Cable channels
  • 50-inch Smart TV
General
  • Meeting rooms - 18
  • Coworking space
  • Conference center (35000 square feet of space)
  • 24-hour business center
  • Elevator
  • Gift shop/newsstand
  • Lockers available
  • Ballroom
  • Library
  • Banquet hall
  • Grocery/convenience store
  • German
  • Hindi
  • Malay
  • Thai
  • Chinese (Mandarin)
  • Indonesian
  • Filipino
  • English
  • Comprehensive recycling policy
  • Reusable cups only
  • Biodegradable coffee stirrers
  • Reusable tableware only
  • Comprehensive food waste policy
  • Vegetarian dining options
  • Couples dining
  • Local artist showcase
  • Biodegradable drinking straws
  • At least 80% lighting from LEDs
  • No plastic coffee stirrers
  • Books
  • Locally-owned & organized tours & activities
  • Designated smoking areas (fines apply)
  • Vegan dining options
  • Romance packages available
  • Renovated entire property - February 2023
  • No plastic drinking straws
Guest Services
  • Mini-fridge
  • Laundry facilities
  • Outdoor pool
  • Highchair
  • Dining table
  • Grocery/convenience store
  • Wedding services
  • Concierge services
  • Golf clubs
  • Golf clubhouse
  • Laundry facilities
  • Change of towels (on request)
  • Luggage storage
  • Tour/ticket assistance
  • Dry cleaning service
  • 24-hour front desk
  • Multilingual staff
  • Change of bedsheets (on request)
  • Golf caddy
  • Golf privileges (optional)
  • Porter/bellhop
  • Golf cart
  • Daily housekeeping
Internet
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi
  • Available in all rooms: Free WiFi
Outdoors
  • Outdoor furniture
  • Pool sun loungers
  • Pool umbrellas
Spa
  • Aromatherapy
  • 6 treatment rooms
  • Body scrubs
  • Turkish bath/hammam
  • Spa open daily
  • Body wraps
  • Reflexology
  • Hydrotherapy
  • Manicures and pedicures
  • Hot tub
  • Couples treatment room(s)
  • Massage/treatment rooms
  • Steam room
  • Body treatments
  • Facials
  • Massage - hot stone
  • Mud bath
  • Sauna
  • Ayurvedic treatments
  • Massage - deep-tissue
  • Massage - Swedish

Policies

Check-in
Check-in start time: 3:00 pm; check-in end time: midnight minimum check-in age: 18
Check-out
Check-out before noon
Child Policy
Children are welcome. kids stay free! one child 6 years old or younger stays free, per registered adult, when using existing bedding. rollaway/extra beds are not available. cribs (infant beds) are not available.
Payment Policy
Fee for buffet breakfast: approximately myr 56 for adults and myr 36 for children covered valet parking fee: myr 100 per night the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Pet Policy
No pets or service animals allowed
Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges long-term renters welcome safety features at this property include window guards special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards and cash this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room this property uses solar energy

Reviews

LANCE
Jan 22, 2025 12:47:45 PM
Review Score:   10
Summary: Beautifully designed and decorated. Staff service excellent and beautiful pool area Kechmara soa was also excellent
See All Reviews

Room Arrangement

Room Info Facilities
Deluxe With Balcony
Room Size: 323 square feet m2
1 King Bed
Deluxe With Balcony

General

Number of living rooms 0, Ping - 9, Square meters - 30, Deep soaking bathtub, Pool view, Separate bathtub and shower, Number of bedrooms - 0, Balcony, Rainfall showerhead, Square feet - 323, Bed count minimum 1, Bed count maximum 1
Superior Double Room
Room Size: 284.7 square feet m2
1 King Bed
Superior Double Room

General

Ping - 8, Number of living rooms 0, Number of bedrooms - 0, Wheelchair-width doorways, Shower only, Square meters - 26.4, Wheelchair accessible, Square feet - 284.7, Lowered locks/deadbolt, Doorway wheelchair width (centimeters) - 81, Doorway wheelchair width (inches) - 32, Pool view, Garden view, Rainfall showerhead, Bed count minimum 1, Bed count maximum 1
Executive Suite
Room Size: 604.9 square feet m2
1 King Bed
Executive Suite

General

Square feet - 604.9, Number of living rooms 0, Number of bedrooms - 0, Electric kettle, Office, Coffee/tea maker, Microwave, Square meters - 56.2, Separate dining area, Cookware, dishware, and utensils, Deep soaking bathtub, Pool view, Separate bathtub and shower, Ping - 17, Espresso maker, Separate sitting area, Club level room, Park view, Rainfall showerhead, Bed count minimum 1, Bed count maximum 1
Club Suite
Room Size: 678 square feet m2
1 King Bed
Club Suite

General

Square feet - 678, Number of living rooms 0, Number of bedrooms - 0, Electric kettle, Office, Coffee/tea maker, Microwave, Separate dining area, Ping - 19, Square meters - 63, Cookware, dishware, and utensils, Deep soaking bathtub, Pool view, Separate bathtub and shower, Hill view, Espresso maker, Separate sitting area, Club level room, Rainfall showerhead, Bed count minimum 1, Bed count maximum 1
Deluxe King
Room Size: 320.2 square feet m2
1 King Bed
Deluxe King

General

Number of living rooms 0, Ping - 9, Square meters - 30, Deep soaking bathtub, Separate bathtub and shower, Number of bedrooms - 0, Square feet - 320.2, Courtyard view, Rainfall showerhead, Bed count minimum 1, Bed count maximum 1
Deluxe Twin Room
Room Size: 320.2 square feet m2
2 Large Twin Beds
Deluxe Twin Room

General

Number of living rooms 0, Ping - 9, Square meters - 30, Deep soaking bathtub, Separate bathtub and shower, Number of bedrooms - 0, Square feet - 320.2, Garden view, Courtyard view, Rainfall showerhead, Bed count minimum 2, Bed count maximum 2
Deluxe King with Balcony
Room Size: m2
1 King Bed
Deluxe King with Balcony

General

Number of living rooms 0, Pool view, Separate bathtub and shower, Number of bedrooms - 0, Balcony, Rainfall showerhead, Bed count minimum 1, Bed count maximum 1
Iris Pool Suite
Room Size: 1352 square feet m2
2 King Bed and Queen Sofa Bed
Iris Pool Suite

General

Fence around pool, Electric kettle, Office, Number of bedrooms - 1, Private pool, Separate dining area, Private hot tub (indoor), Separate bathtub and shower, Espresso maker, Telephone accessibility kit, Club level room, Private plunge pool, Bed count minimum 2, Private hot tub, Coffee/tea maker, Microwave, Wheelchair accessible, Number of living rooms 2, Square feet - 1352, Cookware, dishware, and utensils, Furnished balcony or patio, Location - ground floor, Deep soaking bathtub, Pool view, Ping - 38, Square meters - 126, Separate sitting area, Rainfall showerhead, Bed count maximum 2
Family Quadruple Room
Room Size: 391 square feet m2
2 Double Beds
Family Quadruple Room

General

Number of living rooms 0, Square feet - 391, Deep soaking bathtub, Pool view, Separate bathtub and shower, Number of bedrooms - 0, Ping - 11, Square meters - 36, Rainfall showerhead, Bed count minimum 2, Bed count maximum 2
Club Loft, 3 Bedrooms, Pool View, Executive Level
Room Size: 1162 square feet m2
4 King Bed and Queen Beds
Club Loft, 3 Bedrooms, Pool View, Executive Level

General

Electric kettle, Office, Square feet - 1162, Separate dining area, Chef, Private hot tub (indoor), Separate bathtub and shower, Turndown service, Espresso maker, Number of bedrooms - 3, Club level room, Bed count minimum 4, Private hot tub, Coffee/tea maker, Ping - 33, Microwave, Wet bar, Location - top floor, Number of living rooms 1, Cookware, dishware, and utensils, Furnished balcony or patio, Deep soaking bathtub, Pool view, Square meters - 108, Separate sitting area, Rainfall showerhead, Access via exterior corridors, Bed count maximum 4
Superior Twin Room
Room Size: 284.7 square feet m2
2 Large Twin Beds
Superior Twin Room

General

Ping - 8, Number of living rooms 0, Pool view, Number of bedrooms - 0, Shower only, Park view, Square meters - 26.4, Rainfall showerhead, Square feet - 284.7, Bed count minimum 2, Bed count maximum 2
Deluxe Premier
Room Size: 462 square feet m2
1 King Bed
Deluxe Premier

General

Number of living rooms 0, Number of bedrooms - 0, Electric kettle, Office, Coffee/tea maker, Square feet - 462, Ping - 13, Separate dining area, Square meters - 43, Deep soaking bathtub, Separate bathtub and shower, Espresso maker, Separate sitting area, Rainfall showerhead, Bed count minimum 1, Bed count maximum 1, City view
Violet Pool Suite
Room Size: 1139 square feet m2
2 King Bed and Queen Sofa Bed
Violet Pool Suite

General

Fence around pool, Electric kettle, Office, Number of bedrooms - 1, Private pool, Separate dining area, Private hot tub (indoor), Espresso maker, Club level room, Private plunge pool, Bed count minimum 2, Private hot tub, Coffee/tea maker, Microwave, Bathtub or shower, Wheelchair accessible, Number of living rooms 1, Ping - 32, Cookware, dishware, and utensils, Furnished balcony or patio, Deep soaking bathtub, Pool view, Square meters - 106, Square feet - 1139, Separate sitting area, Rainfall showerhead, Bed count maximum 2

FAQ's

Is this Kepala Batas resort pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Kepala Batas resort have a swimming pool?

Yes, this Kepala Batas resort has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Kepala Batas resort?

Best-rates for the Kepala Batas resort starts from $75 per night with includes TV, Restaurant, Child Friendly, Air Conditioner, Parking, Balcony/Terrace, Business Services, Toiletries, Guest Services, Entertainment, Pool, Wheelchair Accessible, Accessibility, Sports/Activities, Wellness Facilities, Spa, Breakfast, Internet, Designated Smoking Area, Bedding/Linens, Bar, Hot Tub, Kitchen, Laundry with all other facilities. Casai matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Kepala Batas resort a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this resort 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the resort has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Kepala Batas resort wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Kepala Batas resort is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Kepala Batas resort?

Based on the information reported by the owner or manager, the Kepala Batas resort indicates 1 day stay policy at this resort. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Kepala Batas resort?

Based on the information reported by the owner or manager, details for the cancellation policy for the Kepala Batas resort are as follows: Cancellation policy Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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