Discover Sofitel Hangzhou Westlake: A 5-Star Retreat | Hotel in Hangzhou, China

| 8.4 (451 Reviews) | 9 Bathrooms 36 Guests

Shangcheng Hotel | Discover Sofitel Hangzhou Westlake: A 5-Star Retreat

Hotel with Entertainment, Breakfast and Laundry

Set beside the beautiful West Lake, Sofitel Hangzhou Westlake features morden guestrooms. It offers an indoor pool, a spa center and 2 restaurants. Free WiFi access is available. It is a 10-minute drive from Zhejiang Art Museum, a 15-minute drive from Wulin Square and a 25-minute drive from East Hangzhou Railway Station. Hangzhou Xiaoshan International Airport is a 40-minute drive away. The hotel is a 7-8 minute walk from Dinganlu Subway Station or a 15-minute walk from Longxiangqiao Subway Station. Rooms at Hangzhou Sofitel Westlake feature elegant furnishings and floor-to-ceiling windows. All are equipped with a flat-screen TV and tea/coffee making facilities. Luxurious marble bathrooms are equipped with rainshowers. The hotel offers meeting facilities, business center and currency exchange. Added conveniences include room service, luggage storage and safety deposit box. All-day dining restaurant serves a variety of French and Chinese cuisines, while the Chinese restaurant serves authentic Hangzhou dishes. Le Bar offers refreshing beverages. Beautiful panoramic West Lake views can be enjoyed at the rooftop Sky Garden. Sofitel Hangzhou Westlake is reducing the reliance on single-use plastics in their toiletries.

Discover Sofitel Hangzhou Westlake: A 5-Star Retreat is located in Hangzhou.

This 231 Bedrooms Hotel is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Restaurant, Parking, Wheelchair Accessible, and several others. This is a 5 star rated property and has over 451 reviews with the average score of 8.4 . Coming to Hangzhou and needing a place to stay? Be it for work or for leisure, consider staying at this Hotel for your next visit, you will surely love it.

You can check the reviews and description of this 231 Bedrooms Hotel if you want to learn more about this Casai place in Hangzhou. These details are authentic, as they are provided by our partner, booking.com.

This Discover Sofitel Hangzhou Westlake: A 5-Star Retreat in Hangzhou is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “Discover Sofitel Hangzhou Westlake: A 5-Star Retreat”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Hotel, please let us know.

333 Westlake Avenue, Hangzhou, 310002, China

Amenities

Air Conditioner

Parking

Pool

Designated Smoking Area

Wheelchair Accessible

Private Pool

Balcony/Terrace

Accessibility

Transportation/Shuttle

Security/Safety

Business Services

Wellness Facilities

Fireplace/Heating

Restaurant

Bar

Toiletries

Guest Services

Entertainment

Breakfast

Child Friendly

Internet

Laundry

Facility Overview

Breakfast

Wine/Champagne

Kids' meals

Special diet meals (on request)

Restaurant

Fruit

Parking

Free parking

Parking

Parking on site

Parking garage

Private Parking

Accessibility

Raised toilet

Wheelchair accessible

Bathroom emergency cord

Toilet with grab rails

Activities

Happy hour

Locker rooms

Indoor pool

Steam room

Sauna

Fitness center

Indoor pool (year-round)

Fitness

General

Safe

Facilities for disabled guests

Non-smoking rooms

Adults only

Elevator

Heating

Designated smoking area

Air conditioning

Guest Services

Express check-in/out

Lockers

Business center

Baggage storage

24-hour front desk

Meeting/Banquet facilities

Room service

Dry cleaning

Ironing service

ATM on site

Car rental

Daily housekeeping

Concierge

Fax/Photocopying

Laundry

Currency exchange

Tour desk

Private check-in/out

Invoice provided

Internet

Internet

Outdoors

Outdoor furniture

Sun deck

Terrace

Security/Safety

Key card access

CCTV in common areas

Security alarm

Smoke alarms

Fire extinguishers

CCTV outside property

24-hour security

Guests have the option to cancel any cleaning services for their accommodation during their stay

Linens, towels, and laundry washed in accordance with local authority guidelines

Use of cleaning chemicals that are effective against coronavirus

Guest accommodation disinfected between stays

Breakfast to-go containers

All plates, cutlery, glasses, and other tableware sanitized

Food can be delivered to guest accommodation

Physical distancing in dining areas

Delivered food covered securely

Thermometers for guests provided by property

Shared stationery (e.g. printed menus, magazines, pens, paper) removed

Access to healthcare professionals

Face masks for guests available

First aid kits available

Hand sanitizer in guest accommodation and common areas

Staff follow all safety protocols as directed by local authorities

Process in place to check health of guests

Physical distancing rules followed

Cashless payment available

Spa

Heated pool

Swimming pool

Policies

Check-in

The minimum age for check-in is 18

Cancellation policy

Free cancellation

Pet Policy

Pets are not allowed

Guests are required to show a valid government-issued id card or passport upon check-in.payment before arrival by bank transfer is required. the property will contact you after you book to provide instructions.

Reviews

Value for money:

7.98

Location:

9.34

Staff:

8.88

Facilities:

8.1

Comfort:

8.62

Cleanliness:

8.59

Lei

Oct 5, 2025 07:00:00 AM

Review Score: 10

Australia

Reviewer Type: Couple

Travel Purpose: leisure

See All Reviews

Room Arrangement

Room Info	Facilities
Superior Twin or Double Room Room Type: Twin Room Size: 35 m² 2 Twin bed(s) Bed 1 King bed(s) Bed	Food & Drink Minibar, Bottle of water Bathroom Hairdryer, Slippers, Toilet paper, Bathtub, Shower, Shampoo, Conditioner, Shower cap, Bathrobe, Toilet, Private bathroom, Body soap, Towels, Free toiletries, Bathtub or shower, Toothbrush General Fire extinguisher, Key card access, Suit press, Safe, Tile/Marble floor, Iron, Mosquito net, Smoke Alarm, Ironing facilities, Carpeted, Air conditioning, Trash cans Media & Technology TV, Telephone, Flat-screen TV, Satellite channels, Cable channels, Pay-per-view channels Services Wake-up service/Alarm clock, Wake-up service Activities Hot tub Living Area Desk, Sofa, Sitting area Bedroom Wardrobe or closet, Alarm clock, Childrens' cribs, Linens Kitchen Dining table, Wine glasses, Electric kettle Accessibility Accessible by elevator, Roll-in shower, Adapted bath, Toilet with grab rails, Entire unit wheelchair accessible, Raised toilet, Upper floors accessible by elevator Room Amenities Non-feather pillow, Feather pillow, Fold-up bed, Socket near the bed, Clothes rack, Adapter, Pajamas
Luxury Queen Room Room Type: Double Room Size: 40 m² 1 King bed(s) Bed	Food & Drink Minibar, Bottle of water Bathroom Hairdryer, Slippers, Toilet paper, Bathtub, Walk-in shower, Shower, Shampoo, Conditioner, Shower cap, Bathrobe, Toilet, Private bathroom, Body soap, Towels, Free toiletries, Bathtub or shower, Toothbrush General Fire extinguisher, Key card access, Suit press, Safe, Tile/Marble floor, Iron, Mosquito net, Smoke Alarm, Ironing facilities, Carpeted, Air conditioning, Trash cans Media & Technology TV, Telephone, Flat-screen TV, Satellite channels, Cable channels, Pay-per-view channels Services Wake-up service/Alarm clock, Wake-up service Activities Hot tub Living Area Desk, Sofa, Sitting area Bedroom Wardrobe or closet, Alarm clock, Childrens' cribs, Linens Kitchen Dining table, Wine glasses, Electric kettle Accessibility Accessible by elevator, Raised toilet, Adapted bath, Upper floors accessible by elevator Room Amenities Non-feather pillow, Feather pillow, Fold-up bed, Socket near the bed, Clothes rack, Adapter, Pajamas
Club Luxury Queen Room Room Type: Double Room Size: 45 m² 1 King bed(s) Bed	Food & Drink Minibar, Bottle of water Bathroom Hairdryer, Slippers, Toilet paper, Bathtub, Shower, Shampoo, Conditioner, Shower cap, Bathrobe, Toilet, Private bathroom, Body soap, Towels, Free toiletries, Bathtub or shower, Toothbrush General Fire extinguisher, Key card access, Suit press, Safe, Tile/Marble floor, Iron, Mosquito net, Smoke Alarm, Ironing facilities, Carpeted, Air conditioning, Trash cans Media & Technology TV, Telephone, Flat-screen TV, Satellite channels, Cable channels, Pay-per-view channels Services Wake-up service/Alarm clock, Wake-up service, Executive lounge access Activities Hot tub Living Area Desk, Sofa, Sitting area Bedroom Wardrobe or closet, Alarm clock, Childrens' cribs, Linens Kitchen Dining table, Coffee machine, Electric kettle, Wine glasses Accessibility Accessible by elevator, Raised toilet, Adapted bath, Upper floors accessible by elevator Room Amenities Non-feather pillow, Feather pillow, Fold-up bed, Socket near the bed, Clothes rack, Adapter, Pajamas Exclusive services Free newspapers and magazines in the executive lounge, Concierge services, Complimentary afternoon snacks and drinks in the executive lounge, Free gym access, Complimentary evening snacks and drinks in the executive lounge, Complimentary access to conference room/business areas
Junior Suite Room Type: Suite Room Size: 60 m² 1 King bed(s) Bed	Food & Drink Minibar, Bottle of water, Fruit Bathroom Hairdryer, Slippers, Toilet paper, Bathtub, Walk-in shower, Shower, Shampoo, Conditioner, Shower cap, Bathrobe, Toilet, Private bathroom, Body soap, Towels, Free toiletries, Bathtub or shower, Toothbrush General Fire extinguisher, Key card access, Suit press, Safe, Tile/Marble floor, Iron, Mosquito net, Smoke Alarm, Ironing facilities, Carpeted, Air conditioning, Trash cans Media & Technology TV, Telephone, Flat-screen TV, Satellite channels, Cable channels, Pay-per-view channels Services Wake-up service/Alarm clock, Wake-up service, Executive lounge access Activities Hot tub Living Area Desk, Sofa, Sitting area Bedroom Wardrobe or closet, Walk-in closet, Childrens' cribs, Alarm clock, Linens View City view, View Kitchen Dining table, Coffee machine, Electric kettle, Wine glasses Accessibility Accessible by elevator, Raised toilet, Adapted bath, Upper floors accessible by elevator Room Amenities Non-feather pillow, Feather pillow, Fold-up bed, Socket near the bed, Clothes rack, Adapter, Pajamas Exclusive services Free newspapers and magazines in the executive lounge, Concierge services, Complimentary afternoon snacks and drinks in the executive lounge, Free gym access, Complimentary evening snacks and drinks in the executive lounge, Complimentary access to conference room/business areas
Superior Twin Room with City View Room Type: Twin Room Size: 38 m² 2 Twin bed(s) Bed	Food & Drink Minibar, Bottle of water Bathroom Hairdryer, Slippers, Toilet paper, Bathtub, Walk-in shower, Shower, Shampoo, Conditioner, Shower cap, Bathrobe, Toilet, Private bathroom, Body soap, Towels, Free toiletries, Bathtub or shower, Toothbrush General Fire extinguisher, Key card access, Suit press, Safe, Tile/Marble floor, Iron, Mosquito net, Smoke Alarm, Ironing facilities, Carpeted, Air conditioning, Trash cans Media & Technology TV, Telephone, Flat-screen TV, Satellite channels, Cable channels, Pay-per-view channels Services Wake-up service/Alarm clock, Wake-up service Activities Hot tub Living Area Desk, Sofa, Sitting area View City view, View Bedroom Wardrobe or closet, Alarm clock, Childrens' cribs, Linens Kitchen Dining table, Wine glasses, Electric kettle Accessibility Accessible by elevator, Raised toilet, Adapted bath, Upper floors accessible by elevator Room Amenities Non-feather pillow, Feather pillow, Fold-up bed, Socket near the bed, Clothes rack, Adapter, Pajamas
Luxury King Room with City View Room Type: Double Room Size: 40 m² 1 King bed(s) Bed	Food & Drink Minibar, Bottle of water Bathroom Hairdryer, Slippers, Toilet paper, Bathtub, Walk-in shower, Shower, Shampoo, Conditioner, Shower cap, Bathrobe, Toilet, Private bathroom, Body soap, Towels, Free toiletries, Bathtub or shower, Toothbrush General Interconnecting room(s) available, Fire extinguisher, Suit press, Safe, Tile/Marble floor, Iron, Key card access, Mosquito net, Smoke Alarm, Ironing facilities, Carpeted, Air conditioning, Trash cans Media & Technology TV, Telephone, Flat-screen TV, Satellite channels, Cable channels, Pay-per-view channels Services Wake-up service/Alarm clock, Wake-up service Activities Hot tub Living Area Desk, Sofa, Sitting area View Quiet street view, City view, View Bedroom Wardrobe or closet, Alarm clock, Childrens' cribs, Linens Kitchen Dining table, Wine glasses, Electric kettle Accessibility Accessible by elevator, Adapted bath, Shower chair, Upper floors accessible by elevator, Raised toilet Room Amenities Non-feather pillow, Feather pillow, Fold-up bed, Socket near the bed, Clothes rack, Adapter, Pajamas
Club Luxury City View Queen Room Room Type: Double Room Size: 45 m² 1 King bed(s) Bed	Food & Drink Minibar, Bottle of water Bathroom Hairdryer, Slippers, Toilet paper, Bathtub, Walk-in shower, Shower, Shampoo, Conditioner, Shower cap, Bathrobe, Toilet, Private bathroom, Body soap, Towels, Free toiletries, Bathtub or shower, Toothbrush General Fire extinguisher, Key card access, Suit press, Safe, Tile/Marble floor, Iron, Mosquito net, Smoke Alarm, Ironing facilities, Carpeted, Air conditioning, Trash cans Media & Technology TV, Telephone, Flat-screen TV, Satellite channels, Cable channels, Pay-per-view channels Services Wake-up service/Alarm clock, Wake-up service, Executive lounge access Activities Hot tub Living Area Desk, Sofa, Sitting area Bedroom Wardrobe or closet, Alarm clock, Childrens' cribs, Linens Kitchen Dining table, Coffee machine, Electric kettle, Wine glasses View City view Accessibility Accessible by elevator, Raised toilet, Adapted bath, Upper floors accessible by elevator Room Amenities Non-feather pillow, Feather pillow, Fold-up bed, Socket near the bed, Clothes rack, Adapter, Pajamas Exclusive services Free newspapers and magazines in the executive lounge, Concierge services, Complimentary afternoon snacks and drinks in the executive lounge, Free gym access, Complimentary evening snacks and drinks in the executive lounge, Complimentary access to conference room/business areas
Superior Queen Room with City View Room Type: Double Room Size: 38 m² 1 King bed(s) Bed	Food & Drink Minibar, Bottle of water Bathroom Hairdryer, Slippers, Toilet paper, Bathtub, Walk-in shower, Shower, Shampoo, Conditioner, Shower cap, Bathrobe, Toilet, Private bathroom, Body soap, Towels, Free toiletries, Bathtub or shower, Toothbrush General Fire extinguisher, Key card access, Suit press, Safe, Tile/Marble floor, Iron, Mosquito net, Smoke Alarm, Ironing facilities, Carpeted, Air conditioning, Trash cans Media & Technology TV, Telephone, Flat-screen TV, Satellite channels, Cable channels, Pay-per-view channels Services Wake-up service/Alarm clock, Wake-up service Activities Hot tub Living Area Desk, Sofa, Sitting area View City view, View Bedroom Wardrobe or closet, Alarm clock, Childrens' cribs, Linens Kitchen Dining table, Wine glasses, Electric kettle Accessibility Accessible by elevator, Raised toilet, Adapted bath, Upper floors accessible by elevator Room Amenities Non-feather pillow, Feather pillow, Fold-up bed, Socket near the bed, Clothes rack, Adapter, Pajamas
Prestige Suite Room Type: Suite Room Size: 80 m² 1 King bed(s) Bed	Food & Drink Minibar, Bottle of water, Fruit Bathroom Hairdryer, Slippers, Toilet paper, Bathtub, Spa tub, Walk-in shower, Shower, Shower cap, Bathrobe, Toilet, Private bathroom, Body soap, Towels, Free toiletries, Bathtub or shower General Fire extinguisher, Key card access, Suit press, Safe, Tile/Marble floor, Iron, Smoke Alarm, Ironing facilities, Carpeted, Air conditioning, Trash cans Media & Technology TV, Telephone, Flat-screen TV, Satellite channels, Cable channels, Pay-per-view channels Activities Hot tub Living Area Desk, Sofa, Sitting area Bedroom Wardrobe or closet, Walk-in closet, Childrens' cribs, Alarm clock, Linens View City view, View Services Wake-up service, Executive lounge access Kitchen Dining table, Coffee machine, Electric kettle, Wine glasses Outdoors Terrace Accessibility Accessible by elevator, Raised toilet, Adapted bath, Upper floors accessible by elevator Room Amenities Non-feather pillow, Feather pillow, Fold-up bed, Socket near the bed, Clothes rack, Adapter, Pajamas Exclusive services Free newspapers and magazines in the executive lounge, Concierge services, Complimentary afternoon snacks and drinks in the executive lounge, Free gym access, Complimentary evening snacks and drinks in the executive lounge, Complimentary access to conference room/business areas
Superior King Room Room Type: Double Room Size: 35 m² 1 King bed(s) Bed	Bathroom Hairdryer, Slippers, Toilet paper, Bathtub, Shower, Shampoo, Conditioner, Shower cap, Toilet, Body soap, Towels, Free toiletries, Bathtub or shower, Toothbrush Media & Technology Cable channels, Telephone, TV, Satellite channels General Fire extinguisher, Smoke Alarm, Air conditioning, Trash cans Services Wake-up service/Alarm clock, Wake-up service Bedroom Alarm clock, Linens Kitchen Electric kettle Accessibility Upper floors accessible by elevator Room Amenities Socket near the bed
Superior King Room Room Type: Double Room Size: 35 m² 1 Queen bed(s) Bed	Bathroom Hairdryer, Slippers, Toilet paper, Bathtub, Shower, Shampoo, Conditioner, Shower cap, Toilet, Body soap, Towels, Free toiletries, Bathtub or shower, Toothbrush Media & Technology Telephone, TV, Satellite channels General Fire extinguisher, Smoke Alarm, Air conditioning, Trash cans Services Wake-up service/Alarm clock, Wake-up service Bedroom Alarm clock, Linens Kitchen Electric kettle Accessibility Upper floors accessible by elevator Room Amenities Socket near the bed
Superior Twin Room Room Type: Twin Room Size: 35 m² 2 Twin bed(s) Bed	Bathroom Hairdryer, Slippers, Toilet paper, Bathtub, Shower, Shampoo, Conditioner, Shower cap, Toilet, Body soap, Towels, Free toiletries, Bathtub or shower, Toothbrush Media & Technology Telephone, TV, Satellite channels General Fire extinguisher, Smoke Alarm, Air conditioning, Trash cans Services Wake-up service/Alarm clock, Wake-up service Bedroom Alarm clock, Linens Kitchen Electric kettle Accessibility Upper floors accessible by elevator Room Amenities Socket near the bed

FAQ's

Is this Shangcheng hotel pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Shangcheng hotel?

Check-in time for Shangcheng hotel starts counting from 2:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Shangcheng hotel have a swimming pool?

Yes, this Shangcheng hotel has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Shangcheng hotel?

Best-rates for the Shangcheng hotel starts from $134 per night with includes Restaurant, Parking, Wheelchair Accessible, Private Pool, Balcony/Terrace, Accessibility, Transportation/Shuttle, Business Services, Fireplace/Heating, Toiletries, Guest Services, Entertainment, Breakfast, Child Friendly, Laundry, Security/Safety, Bar, Internet, Air Conditioner, Pool, Designated Smoking Area, Wellness Facilities with all other facilities. Casai matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Shangcheng hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 5 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Shangcheng hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Shangcheng hotel is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Shangcheng hotel?

Based on the information reported by the owner or manager, the Shangcheng hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Shangcheng hotel?

Based on the information reported by the owner or manager, details for the cancellation policy for the Shangcheng hotel are as follows: Free cancellation Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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Nightly rates from:

US $134

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Discover Sofitel Hangzhou Westlake: A 5-Star Retreat | Hotel in Hangzhou, China

Available rates:

Hotel with Entertainment, Breakfast and Laundry

Amenities

Facility Overview

Policies

Reviews

Reviews

Room Arrangement

Food & Drink

Bathroom

General

Media & Technology

Services

Activities

Living Area

Bedroom

Kitchen

Accessibility

Room Amenities

Food & Drink

Bathroom

General

Media & Technology

Services

Activities

Living Area

Bedroom

Kitchen

Accessibility

Room Amenities

Food & Drink

Bathroom

General

Media & Technology

Services

Activities

Living Area

Bedroom

Kitchen

Accessibility

Room Amenities

Exclusive services

Food & Drink

Bathroom

General

Media & Technology

Services

Activities

Living Area

Bedroom

View

Kitchen

Accessibility

Room Amenities

Exclusive services

Food & Drink

Bathroom

General

Media & Technology

Services

Activities

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View

Bedroom

Kitchen

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Room Amenities

Food & Drink

Bathroom

General

Media & Technology

Services

Activities

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View

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Kitchen

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