Indulge at Shangri-La Toronto - 5-Star Pet-Friendly Retreat | Hotel in Toronto, Canada

| 9.0 (194 Reviews) |   Pet Friendly  13 Bathrooms  32 Guests
Downtown Toronto Hotel | Indulge at Shangri-La Toronto - 5-Star Pet-Friendly Retreat

Hotel with Pool, Balcony and Transportation

Centrally located between Toronto's Financial and Entertainment Districts, this luxury hotel offers an indoor pool, hot tub and on-site restaurant. An iPad is featured in all the guest rooms. Boasting a city view, each room at Shangri-La Hotel Toronto is equipped with a 46-inch LCD TV. A Nespresso coffee machine and mini-bar are provided. Each room has both a soaking tub and glass-enclosed shower. Featuring floor-to-ceiling windows, the Shangri-La Hotel’s fitness center includes training equipment as well as a yoga studio. An infrared sauna is also accessible. Refreshments are available at the Health Club’s juice bar. Showcasing international cuisine with a focus on Asian dishes, Bosk Restaurant serves breakfast, lunch and dinner. The hotel also features 2 on-site bars. Bishop’s Block, a heritage landmark, is located behind this hotel. The Distillery Historic District is about 1.9 mi away. The CN Tower is 0.6 mi away. Parking is available with surcharge and includes in/out privileges.

Indulge at Shangri-La Toronto - 5-Star Pet-Friendly Retreat is located in Toronto.

This 210 Bedrooms Hotel is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Bar, Internet, Laundry, and several others. This is a 5 star rated property and has over 194 reviews with the average score of 9 . Coming to Toronto and needing a place to stay? Be it for work or for leisure, consider staying at this Hotel for your next visit, you will surely love it.

You can check the reviews and description of this 210 Bedrooms Hotel if you want to learn more about this Casai place in Toronto. These details are authentic, as they are provided by our partner, booking.com.

This Indulge at Shangri-La Toronto - 5-Star Pet-Friendly Retreat in Toronto is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “Indulge at Shangri-La Toronto - 5-Star Pet-Friendly Retreat”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Hotel, please let us know.

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188 University Avenue, Toronto, M5H 0A3, Canada

Amenities

Air Conditioner
Parking
Pet Friendly
Pool
View
Wheelchair Accessible
Private Pool
Balcony/Terrace
Accessibility
Transportation/Shuttle
Security/Safety
EV Charge Station
Business Services
Sports/Activities
Wellness Facilities
Spa
Fireplace/Heating
Restaurant
Bar
Guest Services
Entertainment
Child Friendly
Hot Tub
Internet
Laundry

Facility Overview

Breakfast
  • Restaurant
  • Bar
Parking
  • Parking
  • Parking garage
  • Private Parking
  • Electric vehicle charging station
  • Parking on site
Activities
  • Indoor pool
  • Fitness
  • Indoor pool (year-round)
  • Steam room
  • Sauna
  • Fitness center
  • Temporary art galleries
  • Yoga classes
  • Spa/Wellness packages
  • Spa
  • Locker rooms
  • Fitness classes
  • Massage
  • Spa facilities
  • Turkish/Steam Bath
  • Cycling
  • Spa lounge/Relaxation area
  • Live music/Performance
  • Hot tub/Jacuzzi
General
  • Air conditioning
  • Heating
  • Elevator
  • Hypoallergenic room available
  • Family rooms
  • Smoke-free property
  • Facilities for disabled guests
  • Soundproof rooms
  • Non-smoking rooms
  • Pet friendly
Guest Services
  • Business center
  • Meeting/Banquet facilities
  • Pet bowls
  • Valet parking
  • Daily housekeeping
  • Concierge
  • Room service
  • Baggage storage
  • Ironing service
  • Suit press
  • ATM on site
  • 24-hour front desk
  • Fax/Photocopying
  • Dry cleaning
  • Laundry
  • Car rental
  • Express check-in/out
Internet
  • Internet
Outdoors
  • Garden
  • Terrace
Security/Safety
  • 24-hour security
  • CCTV outside property
  • Key access
  • CCTV in common areas
  • Fire extinguishers
  • Security alarm
  • Smoke alarms
  • Key card access
  • Guest accommodation disinfected between stays
  • Use of cleaning chemicals that are effective against coronavirus
  • Linens, towels, and laundry washed in accordance with local authority guidelines
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Property cleaned by professional cleaning companies
  • Guest accommodation sealed after cleaning
  • All plates, cutlery, glasses, and other tableware sanitized
  • Food can be delivered to guest accommodation
  • Physical distancing in dining areas
  • Process in place to check health of guests
  • Staff follow all safety protocols as directed by local authorities
  • Thermometers for guests provided by property
  • Hand sanitizer in guest accommodation and common areas
  • Face masks for guests available
  • First aid kits available
  • Shared stationery (e.g. printed menus, magazines, pens, paper) removed
  • Mobile app for room service
  • Physical distancing rules followed
  • Contactless check-in/out
  • Cashless payment available
Spa
  • Heated pool
  • Swimming pool

Policies

Check-in
The minimum age for check-in is 18
Cancellation policy
Non refundable
Payment Policy
Credit card required
Pet Policy
Pets are allowed and charges may apply.
You must show a valid photo id and credit card upon check-in. please note that all special requests cannot be guaranteed and are subject to availability upon check-in. additional charges may apply, please note that extra parking charges apply for oversize vehicles. parking includes in/out privileges, please note: any room/rate with "breakfast included", includes breakfast for 2 adults only. additional guests can purchase breakfast directly from the hotel, when booking more than 5 nights, different policies and additional supplements may apply.guests are required to show a photo id and credit card upon check-in. please note that all special requests are subject to availability and additional charges may apply, please inform of your expected arrival time in advance. you can use the special requests box when booking, or contact the property directly using the contact details in your confirmation.

Reviews

Value for money:
8.12
Location:
9.33
Staff:
9.26
Facilities:
9.23
Comfort:
9.42
Cleanliness:
9.43
Mo
Dec 21, 2025 08:00:00 AM
Review Score:   10
United Kingdom
Reviewer Type: Family With Children
Travel Purpose: business
See All Reviews

Room Arrangement

Room Info Facilities
Executive King Room
Room Type: Double
Room Size: 48 m2
1 King bed(s) Bed
Executive King Room

Food & Drink

Bottle of water, Wine/Champagne, Minibar, Tea/Coffee maker

Bathroom

Bathrobe, Private bathroom, Toilet, Bathtub, Free toiletries, Shower cap, Body soap, Hairdryer, Spa tub, Toilet paper, Slippers, Walk-in shower, Toothbrush, Conditioner, Bathtub or shower, Shampoo, Towels, Shower

General

Air conditioning, Soundproof, Smoke Alarm, Heating, Private entrance, Trash cans, Iron, Suit press, Carpeted, Laptop safe, Interconnecting room(s) available, Hypoallergenic, Key card access, Safe

Media & Technology

TV, Satellite channels, Flat-screen TV, Radio, iPod dock, Telephone, Pay-per-view channels, iPad, Cable channels, Video

Services

Wake-up service, Wake-up service/Alarm clock

Living Area

Desk, Sitting area

Bedroom

Alarm clock, Wardrobe or closet, Linens, Childrens' cribs

Kitchen

Electric kettle, Coffee machine, Wine glasses

View

City view

Accessibility

Lower sink, Accessible by elevator, Upper floors accessible by elevator, Adapted bath, Roll-in shower, Toilet with grab rails, Raised toilet, Shower chair, Entire unit wheelchair accessible

Room Amenities

Adapter, Non-feather pillow, Clothes rack, Feather pillow, Socket near the bed, Hypoallergenic pillow

Pool and Spa

Pool towels

Exclusive services

Free gym access
Executive Two Queen
Room Type: Double
Room Size: 48 m2
2 Queen bed(s) Bed
Executive Two Queen

Food & Drink

Bottle of water, Wine/Champagne, Minibar, Tea/Coffee maker

Bathroom

Bathrobe, Private bathroom, Toilet, Bathtub, Free toiletries, Shower cap, Body soap, Hairdryer, Spa tub, Toilet paper, Slippers, Walk-in shower, Toothbrush, Conditioner, Bathtub or shower, Shampoo, Towels, Shower

General

Air conditioning, Soundproof, Smoke Alarm, Heating, Private entrance, Trash cans, Iron, Suit press, Carpeted, Laptop safe, Hypoallergenic, Key card access, Safe

Media & Technology

TV, Satellite channels, Flat-screen TV, Radio, iPod dock, Telephone, Pay-per-view channels, iPad, Cable channels, Video

Services

Wake-up service, Wake-up service/Alarm clock

Living Area

Desk, Sitting area

Bedroom

Alarm clock, Wardrobe or closet, Linens, Childrens' cribs

Kitchen

Electric kettle, Coffee machine, Wine glasses

View

City view

Accessibility

Accessible by elevator, Upper floors accessible by elevator, Entire unit wheelchair accessible

Room Amenities

Adapter, Non-feather pillow, Clothes rack, Feather pillow, Socket near the bed, Hypoallergenic pillow

Pool and Spa

Pool towels

Exclusive services

Free gym access
Premier King Room
Room Type: Double
Room Size: 50 m2
1 King bed(s) Bed
Premier King Room

Food & Drink

Bottle of water, Wine/Champagne, Minibar, Tea/Coffee maker

Bathroom

Bathrobe, Private bathroom, Toilet, Bathtub, Free toiletries, Shower cap, Body soap, Hairdryer, Spa tub, Toilet paper, Slippers, Walk-in shower, Toothbrush, Conditioner, Bathtub or shower, Shampoo, Towels, Shower

General

Air conditioning, Soundproof, Smoke Alarm, Heating, Private entrance, Trash cans, Iron, Suit press, Carpeted, Laptop safe, Interconnecting room(s) available, Hypoallergenic, Key card access, Safe

Media & Technology

TV, Satellite channels, Flat-screen TV, Radio, iPod dock, Telephone, Pay-per-view channels, iPad, Cable channels, Video

Services

Wake-up service, Wake-up service/Alarm clock

Living Area

Desk, Sitting area

Bedroom

Alarm clock, Wardrobe or closet, Linens, Childrens' cribs

Kitchen

Electric kettle, Coffee machine, Wine glasses

View

City view

Accessibility

Lower sink, Accessible by elevator, Upper floors accessible by elevator, Adapted bath, Roll-in shower, Toilet with grab rails, Raised toilet, Shower chair, Entire unit wheelchair accessible

Room Amenities

Adapter, Non-feather pillow, Clothes rack, Feather pillow, Socket near the bed, Hypoallergenic pillow

Pool and Spa

Pool towels

Layout

Window

Exclusive services

Free gym access
Premier Two Queen Bed
Room Type: Double
Room Size: 50 m2
2 Queen bed(s) Bed

Food & Drink

Bottle of water, Wine/Champagne, Minibar, Tea/Coffee maker

Bathroom

Bathrobe, Private bathroom, Toilet, Bathtub, Free toiletries, Shower cap, Body soap, Hairdryer, Spa tub, Toilet paper, Slippers, Walk-in shower, Toothbrush, Conditioner, Bathtub or shower, Shampoo, Towels, Shower

General

Air conditioning, Soundproof, Smoke Alarm, Heating, Private entrance, Trash cans, Iron, Suit press, Carpeted, Laptop safe, Interconnecting room(s) available, Hypoallergenic, Key card access, Safe

Media & Technology

TV, Satellite channels, Flat-screen TV, Radio, iPod dock, Telephone, Pay-per-view channels, iPad, Cable channels, Video

Services

Wake-up service, Wake-up service/Alarm clock

Living Area

Desk, Sitting area

Bedroom

Alarm clock, Wardrobe or closet, Linens, Childrens' cribs

Kitchen

Electric kettle, Coffee machine, Wine glasses

View

City view

Accessibility

Accessible by elevator, Upper floors accessible by elevator, Entire unit wheelchair accessible

Room Amenities

Adapter, Non-feather pillow, Clothes rack, Feather pillow, Socket near the bed, Hypoallergenic pillow

Pool and Spa

Pool towels

Layout

Window

Exclusive services

Free gym access
Deluxe King Room
Room Type: Double
Room Size: 46 m2
1 King bed(s) Bed
Deluxe King Room

Food & Drink

Bottle of water, Wine/Champagne, Minibar, Tea/Coffee maker

Bathroom

Bathrobe, Private bathroom, Toilet, Bathtub, Free toiletries, Shower cap, Body soap, Hairdryer, Spa tub, Toilet paper, Slippers, Walk-in shower, Toothbrush, Conditioner, Bathtub or shower, Shampoo, Towels, Shower

General

Air conditioning, Soundproof, Smoke Alarm, Heating, Private entrance, Trash cans, Iron, Suit press, Carpeted, Laptop safe, Hypoallergenic, Key card access, Safe

Media & Technology

TV, Satellite channels, Flat-screen TV, Radio, iPod dock, Telephone, Pay-per-view channels, iPad, Cable channels, Video

Services

Wake-up service, Wake-up service/Alarm clock

Living Area

Desk, Sitting area

Bedroom

Alarm clock, Wardrobe or closet, Linens, Childrens' cribs

Kitchen

Electric kettle, Coffee machine, Wine glasses

View

City view

Accessibility

Accessible by elevator, Upper floors accessible by elevator, Entire unit wheelchair accessible

Room Amenities

Adapter, Non-feather pillow, Clothes rack, Feather pillow, Socket near the bed, Hypoallergenic pillow

Pool and Spa

Pool towels
One-Bedroom Suite View
Room Type: Suite
Room Size: 59 m2
1 King bed(s) Bed
1 Sofa bed Bed

Food & Drink

Bottle of water, Wine/Champagne, Minibar, Tea/Coffee maker

Bathroom

Bathrobe, Private bathroom, Toilet, Bathtub, Free toiletries, Shower cap, Body soap, Hairdryer, Spa tub, Toilet paper, Slippers, Walk-in shower, Toothbrush, Conditioner, Bathtub or shower, Shampoo, Towels, Shower

General

Air conditioning, Soundproof, Smoke Alarm, Heating, Private entrance, Trash cans, Iron, Suit press, Carpeted, Laptop safe, Hypoallergenic, Key card access, Safe

Media & Technology

TV, Satellite channels, Flat-screen TV, Radio, iPod dock, Telephone, Pay-per-view channels, iPad, Cable channels, Video

Services

Wake-up service, Wake-up service/Alarm clock

Living Area

Desk, Sofa, Sitting area

Bedroom

Alarm clock, Wardrobe or closet, Linens, Walk-in closet, Childrens' cribs

View

View, Landmark view, City view

Kitchen

Electric kettle, Coffee machine, Wine glasses

Accessibility

Accessible by elevator, Upper floors accessible by elevator, Entire unit wheelchair accessible

Room Amenities

Adapter, Sofa bed, Non-feather pillow, Clothes rack, Feather pillow, Socket near the bed, Hypoallergenic pillow

Pool and Spa

Pool towels

Exclusive services

Free gym access
Deluxe One-Bedroom Suite
Room Type: Suite
Room Size: 74 m2
1 King bed(s) Bed
1 Sofa bed Bed

Food & Drink

Bottle of water, Wine/Champagne, Minibar, Tea/Coffee maker

Bathroom

Toilet, Additional bathroom, Bathtub or shower, Private bathroom, Shower cap, Toilet paper, Slippers, Walk-in shower, Conditioner, Guest bathroom, Bathtub, Free toiletries, Spa tub, Toothbrush, Towels, Bathrobe, Body soap, Hairdryer, Shampoo, Shower

General

Air conditioning, Soundproof, Smoke Alarm, Heating, Private entrance, Trash cans, Iron, Suit press, Carpeted, Laptop safe, Interconnecting room(s) available, Hypoallergenic, Key card access, Safe

Media & Technology

TV, Satellite channels, Flat-screen TV, Radio, iPod dock, Telephone, Pay-per-view channels, iPad, Cable channels, Video

Services

Wake-up service, Wake-up service/Alarm clock

Living Area

Desk, Sofa, Sitting area

Bedroom

Alarm clock, Wardrobe or closet, Linens, Walk-in closet, Childrens' cribs

View

View, City view

Kitchen

Electric kettle, Coffee machine, Wine glasses

Accessibility

Accessible by elevator, Upper floors accessible by elevator, Entire unit wheelchair accessible

Room Amenities

Adapter, Sofa bed, Non-feather pillow, Clothes rack, Feather pillow, Socket near the bed, Hypoallergenic pillow

Pool and Spa

Pool towels

Exclusive services

Free gym access
Executive Terrace Room
Room Type: Double
Room Size: 48 m2
1 King bed(s) Bed

Food & Drink

Minibar, Tea/Coffee maker

Bathroom

Bathrobe, Private bathroom, Toilet, Bathtub, Free toiletries, Shower cap, Body soap, Hairdryer, Toilet paper, Slippers, Toothbrush, Conditioner, Bathtub or shower, Shampoo, Towels, Shower

Media & Technology

TV, Satellite channels, Flat-screen TV, Radio, Telephone, Pay-per-view channels, iPad, Cable channels

General

Air conditioning, Soundproof, Smoke Alarm, Heating, Trash cans, Carpeted

Services

Wake-up service, Wake-up service/Alarm clock

Living Area

Desk

Outdoors

Terrace, Patio

View

View, City view

Bedroom

Alarm clock, Wardrobe or closet, Linens, Childrens' cribs

Kitchen

Electric kettle, Coffee machine

Pool and Spa

Pool towels

Room Amenities

Socket near the bed

Exclusive services

Free gym access
Premier View Room
Room Type: Double
Room Size: 51 m2
1 King bed(s) Bed

Food & Drink

Minibar, Tea/Coffee maker

Bathroom

Bathrobe, Private bathroom, Toilet, Bathtub, Free toiletries, Shower cap, Body soap, Hairdryer, Toilet paper, Slippers, Toothbrush, Conditioner, Bathtub or shower, Shampoo, Towels, Shower

Media & Technology

TV, Satellite channels, Flat-screen TV, Radio, Telephone, Pay-per-view channels, iPad, Cable channels

General

Air conditioning, Soundproof, Smoke Alarm, Heating, Trash cans, Carpeted

Services

Wake-up service, Wake-up service/Alarm clock

Living Area

Desk

View

View, Landmark view

Bedroom

Alarm clock, Wardrobe or closet, Linens, Childrens' cribs

Kitchen

Electric kettle, Coffee machine

Pool and Spa

Pool towels

Room Amenities

Socket near the bed

Exclusive services

Free gym access
Specialty Suite
Room Type: Double
Room Size: 87 m2
1 King bed(s) Bed

Food & Drink

Minibar, Tea/Coffee maker

Bathroom

Bathrobe, Private bathroom, Toilet, Bathtub, Free toiletries, Shower cap, Body soap, Hairdryer, Toilet paper, Slippers, Toothbrush, Conditioner, Bathtub or shower, Shampoo, Towels, Shower

Media & Technology

TV, Satellite channels, Flat-screen TV, Radio, Telephone, Pay-per-view channels, iPad, Cable channels

General

Air conditioning, Soundproof, Smoke Alarm, Heating, Trash cans, Carpeted

Services

Wake-up service, Wake-up service/Alarm clock

Living Area

Desk

Bedroom

Alarm clock, Wardrobe or closet, Linens, Childrens' cribs

Kitchen

Electric kettle, Coffee machine

View

Landmark view

Room Amenities

Socket near the bed, Sofa bed

Pool and Spa

Pool towels

Exclusive services

Free gym access
Owner's Suite
Room Type: Double
Room Size: 102 m2
1 King bed(s) Bed

Food & Drink

Minibar, Tea/Coffee maker

Bathroom

Bathrobe, Private bathroom, Toilet, Bathtub, Free toiletries, Shower cap, Body soap, Hairdryer, Spa tub, Toilet paper, Slippers, Toothbrush, Conditioner, Bathtub or shower, Shampoo, Towels, Shower

Media & Technology

Satellite channels, Flat-screen TV, Radio, Telephone, Pay-per-view channels, iPad, Cable channels

General

Air conditioning, Soundproof, Smoke Alarm, Heating, Trash cans

Services

Wake-up service, Wake-up service/Alarm clock

Living Area

Desk

Bedroom

Alarm clock, Wardrobe or closet, Linens, Walk-in closet, Childrens' cribs

Kitchen

Electric kettle, Coffee machine

View

Landmark view

Room Amenities

Socket near the bed, Sofa bed

Pool and Spa

Pool towels

Exclusive services

Free gym access
Shangri-La Suite
Room Type: Double
Room Size: 204 m2
1 King bed(s) Bed

Food & Drink

Minibar, Tea/Coffee maker

Bathroom

Bathrobe, Private bathroom, Toilet, Bathtub, Free toiletries, Shower cap, Body soap, Hairdryer, Spa tub, Toilet paper, Slippers, Toothbrush, Conditioner, Bathtub or shower, Shampoo, Towels, Shower

Media & Technology

TV, Satellite channels, Flat-screen TV, Radio, Telephone, Pay-per-view channels, iPad, Cable channels

General

Air conditioning, Soundproof, Smoke Alarm, Heating, Trash cans

Services

Wake-up service, Wake-up service/Alarm clock

Living Area

Desk

Bedroom

Alarm clock, Wardrobe or closet, Linens, Walk-in closet, Childrens' cribs

Kitchen

Electric kettle, Coffee machine

View

Landmark view

Room Amenities

Socket near the bed, Sofa bed

Pool and Spa

Pool towels

Exclusive services

Free gym access

FAQ's

Is this Downtown Toronto hotel pet-friendly for guests?

Yes, pets are allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Downtown Toronto hotel?

Check-in time for Downtown Toronto hotel starts counting from 4:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Downtown Toronto hotel have a swimming pool?

Yes, this Downtown Toronto hotel has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Downtown Toronto hotel?

Best-rates for the Downtown Toronto hotel starts from $424 per night with includes Accessibility, Business Services, Sports/Activities, Pet Friendly, Pool, Wheelchair Accessible, Balcony/Terrace, Child Friendly, Transportation/Shuttle, Security/Safety, Restaurant, Bar, Internet, Laundry, EV Charge Station, Air Conditioner, Parking, View, Private Pool, Wellness Facilities, Spa, Fireplace/Heating, Guest Services, Entertainment, Hot Tub with all other facilities. Casai matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Downtown Toronto hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 5 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Downtown Toronto hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Downtown Toronto hotel is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Downtown Toronto hotel?

Based on the information reported by the owner or manager, the Downtown Toronto hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Downtown Toronto hotel?

Based on the information reported by the owner or manager, details for the cancellation policy for the Downtown Toronto hotel are as follows: Non refundable Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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Nightly rates from:
US $424
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