Serena Beach Resort & Spa: Oceanfront Retreat with Spa | Hotel in Mombasa, Kenya

| 8.5 (265 Reviews) | 6 Bathrooms 14 Guests

Shanzu Hotel | Serena Beach Resort & Spa: Oceanfront Retreat with Spa

Hotel with Oceanfront, Spa and Restaurant

Right on the white sandy beach of Shanzu, Serena Beach Hotel & Spa offers panoramic views of the Indian Ocean. Guests can dine next to the outdoor pool in the extensive tropical gardens. All of the spacious, air-conditioned rooms feature Swahili-style décor with beds surrounded by a mosquito net. Each room comes equipped with a TV, minibar and has a private bathroom. Serena Hotel features a variety of indoor and outdoor restaurants and bars, many of which play lively music. Room service is available and guests can enjoy a cocktail on their private balcony. Breakfast is served in the terrace. A variety of outdoor activities are available including volley ball, pedalos, windsurfing and yachting. After an active day guests can relax with a massage in the Maisha Spa and Health Club. Free private parking is available on site and there is free Wi-Fi throughout. The 24-hour front desk can organize an airport shuttle to Moi Airport 11 miles away.

Serena Beach Resort & Spa: Oceanfront Retreat with Spa is located in Mombasa.

This 59 Bedrooms Hotel is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Transportation/Shuttle, Security/Safety, Parking, and several others. This is a 5 star rated property and has over 265 reviews with the average score of 8.5 . Coming to Mombasa and needing a place to stay? Be it for work or for leisure, consider staying at this Hotel for your next visit, you will surely love it.

You can check the reviews and description of this 59 Bedrooms Hotel if you want to learn more about this Casai place in Mombasa. These details are authentic, as they are provided by our partner, booking.com.

This Serena Beach Resort & Spa: Oceanfront Retreat with Spa in Mombasa is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “Serena Beach Resort & Spa: Oceanfront Retreat with Spa”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Hotel, please let us know.

Shanzu, Mombasa, 00100, Kenya

Amenities

Air Conditioner

Parking

Pool

Designated Smoking Area

View

Wheelchair Accessible

Ocean View

Balcony/Terrace

Oceanfront

Accessibility

Transportation/Shuttle

Security/Safety

Business Services

Sports/Activities

Wellness Facilities

Spa

Restaurant

Bar

Guest Services

Entertainment

Breakfast

Barbecue/Outdoor Cooking

Child Friendly

Hot Tub

Internet

Laundry

Facility Overview

Breakfast

Breakfast in the room

Wine/Champagne

Snack bar

Coffee house on site

Kids' meals

Restaurant

Kid-friendly buffet

Special diet meals (on request)

Parking

Free parking

Parking

Parking on site

Private Parking

Activities

Themed dinners

Hot tub/Jacuzzi

Live music/Performance

Golf course (within 2 miles)

Ping-pong

Bowling

Beachfront

Windsurfing

Snorkeling

Cooking class

Diving

Fitness center

Tennis equipment

Water sports facilities on site

Personal trainer

Massage

Tour or class about local culture

Karaoke

Steam room

Beach

Spa/Wellness packages

Fitness

Yoga classes

Sauna

Spa facilities

Fishing

Racquetball

Game room

Tennis court

Game drives

Evening entertainment

Live sports events (broadcast)

Aerobics

Happy hour

Fitness classes

Pool table

Walking tours

Locker rooms

Entertainment staff

Playground

Darts

Entertainment

Indoor play area

Baby safety gates

Outdoor play equipment for kids

Board games/Puzzles

General

Air conditioning

Wifi in all areas

Family rooms

Non-smoking rooms

Safe

Facilities for disabled guests

Convenience store on site

Designated smoking area

Guest Services

Meeting/Banquet facilities

Ironing service

Tour desk

Car rental

Shuttle service (additional charge)

Shared lounge/TV area

Concierge

Dry cleaning

Business center

Packed lunches

Shuttle service

Airport shuttle (additional charge)

Lockers

Express check-in/out

Baggage storage

Daily housekeeping

Currency exchange

Babysitting/Child services

Room service

Airport shuttle

Private check-in/out

24-hour front desk

Laundry

Fax/Photocopying

Suit press

Invoice provided

Internet

Internet

Free Wifi

Wifi

Outdoors

Sun deck

Terrace

Outdoor pool

Outdoor furniture

BBQ facilities

Outdoor pool (year-round)

Garden

Security/Safety

Fire extinguishers

24-hour security

CCTV in common areas

Key access

Smoke alarms

CCTV outside property

Security alarm

Key card access

Guests have the option to cancel any cleaning services for their accommodation during their stay

Guest accommodation sealed after cleaning

Guest accommodation disinfected between stays

Property cleaned by professional cleaning companies

Use of cleaning chemicals that are effective against coronavirus

Linens, towels, and laundry washed in accordance with local authority guidelines

All plates, cutlery, glasses, and other tableware sanitized

Delivered food covered securely

Breakfast to-go containers

Food can be delivered to guest accommodation

Physical distancing in dining areas

Shared stationery (e.g. printed menus, magazines, pens, paper) removed

Hand sanitizer in guest accommodation and common areas

First aid kits available

Staff follow all safety protocols as directed by local authorities

Access to healthcare professionals

Face masks for guests available

Process in place to check health of guests

Cashless payment available

Physical distancing rules followed

Screens or physical barriers between staff and guests in appropriate areas

Spa

Beach umbrellas

Swimming pool

Kids' pool

Beach chairs/Loungers

Transportation/Shuttle

Airport pickup

Airport drop-off

Policies

Check-in

The minimum age for check-in is 18

Pet Policy

Pets are not allowed

Please inform of your expected arrival time in advance. you can use the special requests box when booking, or contact the property directly using the contact details in your confirmation, guests are required to show a photo id and credit card upon check-in. please note that all special requests are subject to availability and additional charges may apply, payment before arrival by bank transfer is required. the property will contact you after you book to provide instructions.

Reviews

Value for money:

8.03

Location:

8.58

Staff:

8.96

Facilities:

8.34

Comfort:

8.76

Cleanliness:

8.82

Jun 23, 2025 07:00:00 AM

Review Score: 9

United Kingdom

Reviewer Type: Couple

Travel Purpose: leisure

Positive: very good, good choice of food

See All Reviews

Room Arrangement

Room Info	Facilities
Family Room Room Type: Family Room Size: 54 m² 2 Twin bed(s) Bed 1 King bed(s) Bed	Food & Drink Tea/Coffee maker, Bottle of water Bathroom Shower, Conditioner, Bathtub or shower, Body soap, Shower cap, Slippers, Bathtub, Bathrobe, Toilet, Private bathroom, Shampoo, Free toiletries, Toilet paper, Towels, Walk-in shower, Hairdryer General Trash cans, Mosquito net, Air conditioning, Interconnecting room(s) available, Carbon monoxide detector, Safe, Smoke Alarm Media & Technology Satellite channels, Telephone, Flat-screen TV, TV Outdoors Balcony, Terrace Living Area Desk View Garden view, View, Inner courtyard view Services Wake-up service Kitchen Electric kettle Bedroom Linens, Wardrobe or closet, Childrens' cribs Accessibility Upper floors accessible by stairs only Room Amenities Socket near the bed, Clothes rack Entertainment & Family Services Board games/puzzles Pool and Spa Pool towels Physical distancing Single-room AC for guest accommodation Cleanliness & disinfection Hand sanitizer
Superior King Room Room Type: Double Room Size: 29 m² 1 King bed(s) Bed 2 Twin bed(s) Bed	Food & Drink Tea/Coffee maker, Bottle of water Bathroom Shower, Conditioner, Bathtub or shower, Body soap, Shower cap, Bathtub, Bathrobe, Toilet, Private bathroom, Shampoo, Free toiletries, Toilet paper, Towels, Walk-in shower, Hairdryer General Trash cans, Mosquito net, Air conditioning, Carbon monoxide detector, Safe, Smoke Alarm Media & Technology Satellite channels, Telephone, Flat-screen TV, TV Outdoors Balcony, Terrace Living Area Desk View Garden view, View, Inner courtyard view Services Wake-up service Kitchen Electric kettle Bedroom Linens, Wardrobe or closet, Childrens' cribs Accessibility Upper floors accessible by stairs only Room Amenities Socket near the bed, Clothes rack Entertainment & Family Services Board games/puzzles Pool and Spa Pool towels Physical distancing Single-room AC for guest accommodation Cleanliness & disinfection Hand sanitizer
Deluxe Queen Garden View Room Room Type: Double Room Size: 20 m² 1 Queen bed(s) Bed	Food & Drink Tea/Coffee maker, Bottle of water Bathroom Shower, Conditioner, Bathtub or shower, Body soap, Shower cap, Bathtub, Bathrobe, Toilet, Private bathroom, Shampoo, Free toiletries, Toilet paper, Towels, Walk-in shower, Hairdryer General Trash cans, Mosquito net, Air conditioning, Carbon monoxide detector, Safe, Smoke Alarm Media & Technology Satellite channels, Telephone, Flat-screen TV, TV Outdoors Balcony, Terrace Living Area Desk View Garden view, View, Inner courtyard view Services Wake-up service Kitchen Electric kettle Bedroom Linens, Wardrobe or closet, Childrens' cribs Accessibility Upper floors accessible by stairs only Room Amenities Socket near the bed, Clothes rack Entertainment & Family Services Board games/puzzles Pool and Spa Pool towels Physical distancing Single-room AC for guest accommodation Cleanliness & disinfection Hand sanitizer
Superior King Room Room Type: Double Room Size: 36 m² 1 King bed(s) Bed 2 Twin bed(s) Bed	Food & Drink Tea/Coffee maker, Bottle of water Bathroom Shower, Conditioner, Bathtub or shower, Body soap, Shower cap, Slippers, Bathtub, Bathrobe, Toilet, Private bathroom, Shampoo, Free toiletries, Toilet paper, Towels, Walk-in shower, Hairdryer General Trash cans, Mosquito net, Air conditioning, Carbon monoxide detector, Safe, Smoke Alarm Media & Technology Satellite channels, Telephone, Flat-screen TV, TV Outdoors Balcony, Terrace Living Area Desk View Garden view, View, Sea view Services Wake-up service Kitchen Electric kettle Bedroom Linens, Wardrobe or closet, Childrens' cribs Accessibility Upper floors accessible by stairs only Room Amenities Socket near the bed, Clothes rack Entertainment & Family Services Board games/puzzles Pool and Spa Pool towels Physical distancing Single-room AC for guest accommodation Cleanliness & disinfection Hand sanitizer
Deluxe Twin Garden View Room Room Type: Twin Room Size: 20 m² 2 Twin bed(s) Bed	Food & Drink Tea/Coffee maker, Bottle of water Bathroom Shower, Conditioner, Bathtub or shower, Body soap, Shower cap, Slippers, Bathtub, Bathrobe, Toilet, Private bathroom, Shampoo, Free toiletries, Toilet paper, Towels, Walk-in shower, Hairdryer General Trash cans, Mosquito net, Air conditioning, Carbon monoxide detector, Safe, Smoke Alarm Media & Technology Satellite channels, Telephone, Flat-screen TV, TV Outdoors Balcony, Terrace Living Area Desk View Garden view, View Services Wake-up service Kitchen Electric kettle Bedroom Linens, Wardrobe or closet, Childrens' cribs Accessibility Upper floors accessible by stairs only Room Amenities Socket near the bed, Clothes rack Entertainment & Family Services Board games/puzzles Pool and Spa Pool towels Physical distancing Single-room AC for guest accommodation Cleanliness & disinfection Hand sanitizer
Junior Suite Room Type: Suite Room Size: 48 m² 1 Sofa bed Bed	Food & Drink Tea/Coffee maker, Bottle of water Bathroom Shower, Conditioner, Bathtub or shower, Body soap, Shower cap, Slippers, Bathtub, Bathrobe, Toilet, Private bathroom, Shampoo, Free toiletries, Toilet paper, Towels, Walk-in shower, Hairdryer General Trash cans, Mosquito net, Air conditioning, Carbon monoxide detector, Safe, Smoke Alarm Media & Technology Satellite channels, Telephone, Flat-screen TV, TV Outdoors Balcony, Terrace Living Area Sitting area, Sofa, Desk View Garden view, View Services Wake-up service Kitchen Electric kettle Bedroom Linens, Wardrobe or closet, Childrens' cribs Accessibility Upper floors accessible by stairs only Room Amenities Socket near the bed, Clothes rack, Sofa bed Entertainment & Family Services Board games/puzzles Pool and Spa Pool towels Physical distancing Single-room AC for guest accommodation Cleanliness & disinfection Hand sanitizer

FAQ's

Is this Shanzu hotel pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Shanzu hotel?

Check-in time for Shanzu hotel starts counting from 2:00 PM and check-out is until 11:00 AM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Shanzu hotel have a swimming pool?

Yes, this Shanzu hotel has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Shanzu hotel?

Best-rates for the Shanzu hotel starts from $273 per night with includes View, Balcony/Terrace, Transportation/Shuttle, Security/Safety, Parking, TV, Business Services, Bar, Barbecue/Outdoor Cooking, Hot Tub, Laundry, Pool, Ocean View, Accessibility, Sports/Activities, Wellness Facilities, Breakfast, Child Friendly, Internet, Air Conditioner, Designated Smoking Area, Wheelchair Accessible, Oceanfront, Spa, Restaurant, Guest Services, Entertainment with all other facilities. Casai matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Shanzu hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 5 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Shanzu hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Shanzu hotel is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Shanzu hotel?

Based on the information reported by the owner or manager, the Shanzu hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Shanzu hotel?

Based on the information reported by the owner or manager, details for the cancellation policy for the Shanzu hotel are as follows: Cancellation policy Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Check Hotel Availability

Nightly rates from:

US $273