Exquisite Portom International Hokkaido - 5-Star Retreat | Hotel in Chitose, Japan

| 9.5 (685 Reviews) | 1 Bathroom 11 Guests

Chitose Hotel | Exquisite Portom International Hokkaido - 5-Star Retreat

Hotel with Restaurant, Guest Services and Wellness Facilities

Boasting a fitness center and a bar, Portom International Hokkaido is located in Chitose, 328 feet from New Chitose Airport Onsen and 9.3 mi from Salmon Hometown Chitose Aquarium. Among the facilities of this property are a restaurant, a 24-hour front desk and room service, along with free WiFi throughout the property. The hotel has a hot spring bath and a concierge service. Portom International Hokkaido offers 5-star accommodations with a sauna. Northern Horse Park is 9.3 mi from the accommodations, while Lake Shikotsu is 26 mi from the property. The nearest airport is New Chitose Airport, a few steps from Portom International Hokkaido.

Exquisite Portom International Hokkaido - 5-Star Retreat is located in Chitose.

This 169 Bedrooms Hotel is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Accessibility, Security/Safety, Fireplace/Heating, and several others. This is a 5 star rated property and has over 685 reviews with the average score of 9.5 . Coming to Chitose and needing a place to stay? Be it for work or for leisure, consider staying at this Hotel for your next visit, you will surely love it.

You can check the reviews and description of this 169 Bedrooms Hotel if you want to learn more about this Casai place in Chitose. These details are authentic, as they are provided by our partner, booking.com.

This Exquisite Portom International Hokkaido - 5-Star Retreat in Chitose is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “Exquisite Portom International Hokkaido - 5-Star Retreat”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Hotel, please let us know.

Bibi New Chitose International Airport International Terminal Building 4F, Chitose, 066-0012, Japan

Amenities

Air Conditioner

Designated Smoking Area

Accessibility

Security/Safety

Wellness Facilities

Spa

Fireplace/Heating

Restaurant

Bar

Guest Services

Child Friendly

Hot Tub

Internet

Laundry

Facility Overview

Breakfast

Restaurant

Coffee house on site

Activities

Public Bath

Hot spring bath

Massage

Fitness center

Sauna

General

Elevator

Wifi in all areas

Smoke-free property

Non-smoking rooms

Designated smoking area

Air conditioning

Soundproof rooms

Heating

Safe

Guest Services

Daily housekeeping

Private check-in/out

Laundry

Suit press

24-hour front desk

Baggage storage

Concierge

Invoice provided

Internet

Free Wifi

Internet

Wifi

Security/Safety

Key card access

Smoke alarms

CCTV in common areas

CCTV outside property

Fire extinguishers

24-hour security

Security alarm

Guest accommodation disinfected between stays

Guests have the option to cancel any cleaning services for their accommodation during their stay

Guest accommodation sealed after cleaning

Linens, towels, and laundry washed in accordance with local authority guidelines

Use of cleaning chemicals that are effective against coronavirus

Property cleaned by professional cleaning companies

All plates, cutlery, glasses, and other tableware sanitized

Physical distancing in dining areas

Process in place to check health of guests

Access to healthcare professionals

Staff follow all safety protocols as directed by local authorities

Thermometers for guests provided by property

Hand sanitizer in guest accommodation and common areas

First aid kits available

Face masks for guests available

Screens or physical barriers between staff and guests in appropriate areas

Cashless payment available

Physical distancing rules followed

Policies

Check-in

The minimum age for check-in is 18

Cancellation policy

Free cancellation

Pet Policy

Pets are not allowed

Please inform of your expected arrival time in advance. you can use the special requests box when booking, or contact the property directly using the contact details in your confirmation.

Reviews

Value for money:

8.65

Location:

9.48

Staff:

9.79

Facilities:

9.73

Comfort:

9.83

Cleanliness:

9.81

Craig

Aug 25, 2025 07:00:00 AM

Review Score: 8

United Kingdom

Reviewer Type: Family With Children

Travel Purpose: leisure

Positive: A high class of airport hotel. Feels brand new. Very large and comfortable room (junior suite, which I think is their second smallest). Large and quiet onsen. They were able to provide a baby cot (for 1500 Yen) despite the booking details implying this would not be possible.

Negative: Our room faced onto the Chitose military airport, with very noisy jet planes taking off frequently in the day (not ideal for a sleeping baby). Despite being vast, Chitose airport closes down at 9pm, with last orders for almost all restaurants between 7:30-8:00. The hotel appeared to lack casual / later dining options, so if you're staying make sure to find some food early. We got 2 free drinks vouchers on arrival for their top floor bar. Our (free) cocktails were very nice but we were charged an extortionate 1600 Yen for our daughter's small apple juice ($11, £8). That's at least 4x more than we've paid for a juice anywhere else in 5 weeks in Japan. So be warned if you have anything more than the free drink: it felt a bit of a scam unfortunately.

See All Reviews

Room Arrangement

Room Info	Facilities
Superior Twin Room - Non-Smoking Room Type: Twin Room Size: 43 m² 2 Twin bed(s) Bed	Food & Drink Minibar, Bottle of water Bathroom Free toiletries, Bathrobe, Shower, Slippers, Bathtub or shower, Toilet paper, Body soap, Shampoo, Hairdryer, Conditioner, Bathtub, Bidet, Toothbrush, Toilet, Towels General Carpeted, Trash cans, Key card access, Suit press, Iron, Air conditioning, Heating, Safe, Smoke Alarm, Soundproof Media & Technology Satellite channels, Flat-screen TV, TV, Telephone Kitchen Electric kettle, Coffee machine, Refrigerator Living Area Sofa Services Wake-up service Bedroom Wardrobe or closet, Alarm clock Accessibility Upper floors accessible by elevator Room Amenities Feather pillow, Socket near the bed, Pajamas Layout Window Safety features Air purifiers Physical distancing Single-room AC for guest accommodation
Junior Suite Twin - Non-Smoking Room Type: Twin Room Size: 63 m² 2 Full bed(s) Bed	Food & Drink Minibar, Bottle of water Bathroom Free toiletries, Bathrobe, Shower, Slippers, Bathtub or shower, Toilet paper, Body soap, Shampoo, Hairdryer, Conditioner, Bathtub, Bidet, Toothbrush, Toilet, Towels General Carpeted, Trash cans, Key card access, Suit press, Iron, Air conditioning, Heating, Safe, Smoke Alarm, Soundproof Media & Technology Satellite channels, Flat-screen TV, TV, Telephone Kitchen Electric kettle, Coffee machine, Refrigerator Living Area Sofa Services Wake-up service Bedroom Wardrobe or closet, Alarm clock Accessibility Upper floors accessible by elevator Room Amenities Feather pillow, Socket near the bed, Pajamas Layout Window Safety features Air purifiers Physical distancing Single-room AC for guest accommodation
Junior Suite Double - Non-Smoking Room Type: Double Room Size: 63 m² 1 King bed(s) Bed	Food & Drink Minibar, Bottle of water Bathroom Free toiletries, Bathrobe, Shower, Slippers, Bathtub or shower, Toilet paper, Body soap, Shampoo, Hairdryer, Conditioner, Bathtub, Bidet, Toothbrush, Toilet, Towels General Carpeted, Trash cans, Key card access, Suit press, Iron, Air conditioning, Heating, Safe, Smoke Alarm, Soundproof Media & Technology Satellite channels, Flat-screen TV, TV, Telephone Kitchen Electric kettle, Coffee machine, Refrigerator Living Area Sofa Services Wake-up service Bedroom Wardrobe or closet, Alarm clock Accessibility Upper floors accessible by elevator Room Amenities Feather pillow, Socket near the bed, Pajamas Layout Window Safety features Air purifiers Physical distancing Single-room AC for guest accommodation
Suite - Non-Smoking Room Type: Suite Room Size: 63 m² 2 Queen bed(s) Bed	Food & Drink Minibar, Bottle of water Bathroom Free toiletries, Bathrobe, Shower, Slippers, Bathtub or shower, Toilet paper, Body soap, Shampoo, Hairdryer, Conditioner, Bathtub, Bidet, Toothbrush, Toilet, Towels General Carpeted, Trash cans, Key card access, Suit press, Iron, Air conditioning, Heating, Safe, Smoke Alarm, Soundproof Media & Technology Satellite channels, Flat-screen TV, TV, Telephone Kitchen Electric kettle, Coffee machine, Refrigerator Living Area Sofa, Desk Services Wake-up service Bedroom Wardrobe or closet, Alarm clock Accessibility Upper floors accessible by elevator Room Amenities Feather pillow, Socket near the bed, Pajamas Layout Window Safety features Air purifiers Physical distancing Single-room AC for guest accommodation
Superior Triple Room - Non-Smoking Room Type: Triple Room Size: 43 m² 3 Twin bed(s) Bed	Food & Drink Minibar, Bottle of water Bathroom Free toiletries, Bathrobe, Shower, Slippers, Bathtub or shower, Toilet paper, Body soap, Shampoo, Hairdryer, Conditioner, Bathtub, Bidet, Toothbrush, Toilet, Towels General Carpeted, Trash cans, Key card access, Suit press, Iron, Air conditioning, Heating, Safe, Smoke Alarm, Soundproof Media & Technology Satellite channels, Flat-screen TV, TV, Telephone Kitchen Electric kettle, Coffee machine, Refrigerator Living Area Sofa Services Wake-up service Bedroom Wardrobe or closet, Alarm clock Accessibility Upper floors accessible by elevator Room Amenities Feather pillow, Socket near the bed, Pajamas Safety features Air purifiers Physical distancing Single-room AC for guest accommodation

FAQ's

Is this Chitose hotel pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Chitose hotel?

Check-in time for Chitose hotel starts counting from 3:00 PM and check-out is until 11:00 AM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Chitose hotel have a swimming pool?

No, this Chitose hotel does not have a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Chitose hotel?

Best-rates for the Chitose hotel starts from $347 per night with includes Security/Safety, Fireplace/Heating, Restaurant, Guest Services, Child Friendly, Wellness Facilities, Spa, Bar, Hot Tub, Internet, Laundry, Air Conditioner, Designated Smoking Area, Accessibility with all other facilities. Casai matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Chitose hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 5 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Chitose hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Chitose hotel has not specified they are wheelchair accessible. Likewise, there is not an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Chitose hotel?

Based on the information reported by the owner or manager, the Chitose hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Chitose hotel?

Based on the information reported by the owner or manager, details for the cancellation policy for the Chitose hotel are as follows: Free cancellation Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Check Hotel Availability

Nightly rates from:

US $347

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Exquisite Portom International Hokkaido - 5-Star Retreat | Hotel in Chitose, Japan

Available rates:

Hotel with Restaurant, Guest Services and Wellness Facilities

Amenities

Facility Overview

Policies

Reviews

Reviews

Room Arrangement

Food & Drink

Bathroom

General

Media & Technology

Kitchen

Living Area

Services

Bedroom

Accessibility

Room Amenities

Layout

Safety features

Physical distancing

Food & Drink

Bathroom

General

Media & Technology

Kitchen

Living Area

Services

Bedroom

Accessibility

Room Amenities

Layout

Safety features

Physical distancing

Food & Drink

Bathroom

General

Media & Technology

Kitchen

Living Area

Services

Bedroom

Accessibility

Room Amenities

Layout

Safety features

Physical distancing

Food & Drink

Bathroom

General

Media & Technology

Kitchen

Living Area

Services

Bedroom

Accessibility

Room Amenities

Layout

Safety features

Physical distancing

Food & Drink

Bathroom

General

Media & Technology

Kitchen

Living Area

Services

Bedroom

Accessibility

Room Amenities

Safety features

Physical distancing

FAQ's

Is this Chitose hotel pet-friendly for guests?

What time is check-in & check-out at Chitose hotel?

Does the Chitose hotel have a swimming pool?

How much does it cost per night to stay in Chitose hotel?

Is Chitose hotel a family-friendly place to stay?

Is the Chitose hotel wheelchair accessible or offer services for disabled guests?