Explore Mercure Nairobi Upper Hill: Pool & Eco-Friendly Amenities | Hotel in Nairobi, Kenya

| 8.6 (106 Reviews) |  2 Bathrooms  4 Guests
Nairobi Upper Hill Hotel | Explore Mercure Nairobi Upper Hill: Pool & Eco-Friendly Amenities

Hotel with Security, Business Services and Wellness Facilities

Each one of our experienced members of staff is dedicated to providing a service that makes your stay unique, Thanks to their genuine sense of hospitality and their attention to every detail, they offer personalized service, going beyond guests' needs." Mr Gerard MOUTOU, Hotel Manager. Mercure Nairobi Upper Hill is located in the financial district, surrounded by banks, international corporate companies, and Embassies and in close proximity to the Jomo Kenyatta International Airport. The hotel complex features a lounge bar, all-day dining restaurant, a gym and a heated outdoor pool. Conference facilities for meetings, events, and conferences for small to large groups. Located just 15 minutes from JKIA and close to Nairobi CBD, Mercure Nairobi is in the heart of the fast-growing business district of Upper Hill, perfect for enjoying a Kenyan safari or business trip. Discover Nairobi National Park, just 24 min from the Hotel.

Explore Mercure Nairobi Upper Hill: Pool & Eco-Friendly Amenities is located in Nairobi.

This 44 Bedrooms Hotel is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Sports/Activities, Guest Services, Child Friendly, and several others. This is a 4 star rated property and has over 106 reviews with the average score of 8.6 . Coming to Nairobi and needing a place to stay? Be it for work or for leisure, consider staying at this Hotel for your next visit, you will surely love it.

You can check the reviews and description of this 44 Bedrooms Hotel if you want to learn more about this Casai place in Nairobi. These details are authentic, as they are provided by our partner, booking.com.

This Explore Mercure Nairobi Upper Hill: Pool & Eco-Friendly Amenities in Nairobi is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “Explore Mercure Nairobi Upper Hill: Pool & Eco-Friendly Amenities”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Hotel, please let us know.

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Kenya Road, Upper Hill, Nairobi, 00100, Kenya

Amenities

Air Conditioner
Parking
Pool
Designated Smoking Area
TV
Wheelchair Accessible
Balcony/Terrace
Accessibility
Transportation/Shuttle
Security/Safety
Business Services
Sports/Activities
Wellness Facilities
Restaurant
Bar
Toiletries
Guest Services
Entertainment
Breakfast
Child Friendly
Internet
Kitchen
Laundry

Facility Overview

Breakfast
  • Kids' meals
  • Breakfast in the room
  • Fruit
  • Wine/Champagne
  • Snack bar
  • Restaurant
  • Special diet meals (on request)
  • Bar
  • Coffee house on site
  • Kid-friendly buffet
Parking
  • Parking
  • Free parking
  • Accessible parking
  • Parking on site
  • Parking garage
Accessibility
  • Bathroom emergency cord
  • Raised toilet
  • Auditory guidance
  • Toilet with grab rails
  • Lowered sink
  • Visual aids (Braille)
  • Wheelchair accessible
Activities
  • Fitness center
  • Game drives
  • Cooking class
Entertainment
  • Board games/Puzzles
  • Outdoor play equipment for kids
General
  • Wifi in all areas
  • Safe
  • Elevator
  • Air conditioning
  • Soundproof rooms
  • Facilities for disabled guests
  • Non-smoking rooms
  • Smoke-free property
  • Designated smoking area
Guest Services
  • Laundry
  • Meeting/Banquet facilities
  • Dry cleaning
  • Airport shuttle
  • Concierge
  • Shuttle service
  • 24-hour front desk
  • Currency exchange
  • Business center
  • Packed lunches
  • Daily housekeeping
  • Suit press
  • Baggage storage
  • Tour desk
  • Fax/Photocopying
  • Airport shuttle (additional charge)
  • Room service
  • Shared lounge/TV area
  • Ironing service
  • Invoice provided
Internet
  • Free Wifi
  • Internet
  • Wifi
Outdoors
  • Sun deck
  • Outdoor furniture
Security/Safety
  • CCTV outside property
  • Security alarm
  • CCTV in common areas
  • 24-hour security
  • Fire extinguishers
  • Smoke alarms
  • Key card access
  • Linens, towels, and laundry washed in accordance with local authority guidelines
  • Property cleaned by professional cleaning companies
  • Guest accommodation disinfected between stays
  • Guest accommodation sealed after cleaning
  • Use of cleaning chemicals that are effective against coronavirus
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Physical distancing in dining areas
  • Delivered food covered securely
  • Food can be delivered to guest accommodation
  • Breakfast to-go containers
  • All plates, cutlery, glasses, and other tableware sanitized
  • Thermometers for guests provided by property
  • Face masks for guests available
  • First aid kits available
  • Hand sanitizer in guest accommodation and common areas
  • Process in place to check health of guests
  • Access to healthcare professionals
  • Shared stationery (e.g. printed menus, magazines, pens, paper) removed
  • Staff follow all safety protocols as directed by local authorities
  • Physical distancing rules followed
  • Screens or physical barriers between staff and guests in appropriate areas
  • Cashless payment available
Spa
  • Swimming pool
Transportation/Shuttle
  • Airport pickup
  • Airport drop-off

Policies

Check-in
The minimum age for check-in is 18
Cancellation policy
Non refundable
Pet Policy
Pets are not allowed
Please inform of your expected arrival time in advance. you can use the special requests box when booking, or contact the property directly using the contact details in your confirmation, guests under the age of 18 can only check in with a parent or official guardian.

Reviews

Value for money:
7.76
Location:
8.21
Staff:
8.8
Facilities:
7.67
Comfort:
8.66
Cleanliness:
8.57
Jul 2, 2025 07:00:00 AM
Review Score:   10
United States
Reviewer Type: Couple
Travel Purpose: leisure
Positive: Room service , great food and very friendly
Negative: Nothing we didn’t like
Summary: Will definitely stay here again. Staff was friendly and very accommodating. Very pleasant staff and room was great!
See All Reviews

Room Arrangement

Room Info Facilities
Superior King Room
Room Type: Double
Room Size: 31 m2
1 King bed(s) Bed
Superior King Room

Food & Drink

Tea/Coffee maker, Minibar, Bottle of water

Bathroom

Free toiletries, Toothbrush, Toilet, Shampoo, Body soap, Towels, Toilet paper, Conditioner, Walk-in shower, Shower, Hairdryer, Slippers, Private bathroom, Towels/Sheets (extra fee), Bathtub or shower, Bathtub

General

Soundproof, Carpeted, Safe, Trash cans, Ironing facilities, Air conditioning, Laptop safe, Iron, Hypoallergenic, Smoke Alarm, Tile/Marble floor, Carbon monoxide detector, Key card access

Media & Technology

Telephone, Flat-screen TV, Cable channels, TV, Satellite channels

Services

Wake-up service, Wake-up service/Alarm clock

Kitchen

Refrigerator, Electric kettle, Dining table

Living Area

Desk, Sitting area, Dining area

Bedroom

Childrens' cribs, Wardrobe or closet, Linens

View

City view

Accessibility

Upper floors accessible by elevator, Accessible by elevator

Room Amenities

Non-feather pillow, Feather pillow, Socket near the bed, Adapter, Clothes rack

Exclusive services

Free gym access, Concierge services

Physical distancing

Single-room AC for guest accommodation
King Room
Room Type: Double
Room Size: 30 m2
1 King bed(s) Bed
King Room

Food & Drink

Tea/Coffee maker, Minibar, Bottle of water

Bathroom

Free toiletries, Toothbrush, Toilet, Shampoo, Body soap, Towels, Toilet paper, Conditioner, Walk-in shower, Shower, Hairdryer, Slippers, Private bathroom, Towels/Sheets (extra fee), Bathtub or shower, Bathtub

General

Soundproof, Carpeted, Safe, Trash cans, Ironing facilities, Air conditioning, Laptop safe, Iron, Hypoallergenic, Smoke Alarm, Tile/Marble floor, Carbon monoxide detector, Key card access

Media & Technology

Telephone, Flat-screen TV, Cable channels, TV, Satellite channels

Services

Wake-up service, Wake-up service/Alarm clock

Kitchen

Refrigerator, Electric kettle, Dining table

Living Area

Desk, Sitting area, Dining area

Bedroom

Childrens' cribs, Wardrobe or closet, Linens

Accessibility

Upper floors accessible by elevator, Accessible by elevator

Room Amenities

Non-feather pillow, Feather pillow, Socket near the bed, Adapter, Clothes rack

Exclusive services

Free gym access, Concierge services

Physical distancing

Single-room AC for guest accommodation

FAQ's

Is this Nairobi Upper Hill hotel pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Nairobi Upper Hill hotel?

Check-in time for Nairobi Upper Hill hotel starts counting from 2:00 PM and check-out is until 11:00 AM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Nairobi Upper Hill hotel have a swimming pool?

Yes, this Nairobi Upper Hill hotel has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Nairobi Upper Hill hotel?

Best-rates for the Nairobi Upper Hill hotel starts from $94 per night with includes Guest Services, Child Friendly, Wheelchair Accessible, Security/Safety, Business Services, Wellness Facilities, Bar, Toiletries, Internet, Pool, Accessibility, Restaurant, Entertainment, Breakfast, Kitchen, Air Conditioner, Designated Smoking Area, Balcony/Terrace, Transportation/Shuttle, Laundry, Parking, TV, Sports/Activities with all other facilities. Casai matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Nairobi Upper Hill hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Nairobi Upper Hill hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Nairobi Upper Hill hotel is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Nairobi Upper Hill hotel?

Based on the information reported by the owner or manager, the Nairobi Upper Hill hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Nairobi Upper Hill hotel?

Based on the information reported by the owner or manager, details for the cancellation policy for the Nairobi Upper Hill hotel are as follows: Non refundable Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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