Relax at Mercure Miyagi Zao Resort & Spa: 4-Star Experience | Hotel in Zao, Japan

| 8.0 (333 Reviews) |  1 Bathroom
Zao Hotel | Relax at Mercure Miyagi Zao Resort & Spa: 4-Star Experience

Hotel with TV, Balcony and Bedding

Slopeside fun with full-service spa and restaurant
With direct access to the slopes, Mercure Miyagi Zao Resort & Spa makes guests feel at home with amenities like a restaurant and a full-service spa.
Housekeeping is available on request.
Mercure Miyagi Zao Resort & Spa offers 312 air-conditioned accommodations with safes and slippers. Satellite television is provided.

Bathrooms include shower/tub combinations with deep soaking bathtubs, bidets, complimentary toiletries, and hair dryers. This Zao hotel provides complimentary wireless Internet access. Housekeeping is offered on request and irons/ironing boards can be requested.


Recreational amenities at the hotel include ski-in/ski-out access.

The recreational activities listed below are available either on site or nearby; fees may apply.

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1-1 Aza-oni-ishihara, Togatta-onsen, Zao, 989-0916, Japan

Amenities

Air Conditioner
Parking
TV
Wheelchair Accessible
Balcony/Terrace
Accessibility
Security/Safety
Business Services
Sports/Activities
Bedding/Linens
Skiing
Wellness Facilities
Spa
Restaurant
Toiletries
Guest Services
Breakfast
Child Friendly
Internet
Kitchen
Laundry

Facility Overview

Bathrooms
  • Free toiletries
  • Deep soaking bathtub
  • Shampoo
  • Bidet
  • Shower/tub combination
  • Private bathroom
  • Towels
  • Toilet paper
  • Hair dryer
Bedroom
  • Bed sheets
  • Air conditioning
  • Slippers
  • Safe
  • Iron/ironing board (on request)
Breakfast
  • Buffet breakfast available for a fee daily 7:00 AM–9:00 AM: JPY 3025 for adults and JPY 3025 for children
  • 1 restaurant
  • Refrigerator
Parking
  • Free self parking on site
Accessibility
  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk
  • Elevator
Activities
  • Ski area
  • Snowboarding
  • Skiing
  • Arcade/game room
  • Full-service spa
  • Hot springs
  • Playground
Entertainment
  • Satellite channels
  • TV
General
  • Conference center (7190 square feet of space)
  • Meeting rooms - 6
  • Banquet hall
  • Elevator
  • Gift shop/newsstand
  • Front-desk safe
  • Vending machine
  • Japanese
  • English
  • Shared microwave
  • Smoke-free property
Guest Services
  • Arcade/game room
  • Laundry facilities
  • Refrigerator
  • Playground
  • Multilingual staff
  • Ski-in/ski-out access
  • Luggage storage
  • Laundry facilities
  • Ski storage
  • Housekeeping (on request)
  • 24-hour front desk
Internet
  • Available in some public areas: Free WiFi
  • Available in all rooms: Free WiFi
Outdoors
  • Garden
Spa
  • Separate men/women areas in public bath
  • Facials
  • Outdoor mineral hot springs (onsen)
  • Aromatherapy
  • Yukata (Japanese robe)
  • Body treatments
  • Massages
  • Indoor mineral hot springs (onsen)
  • Spa open daily

Policies

Check-in
Check-in start time: 3 pm; check-in end time: midnight minimum check-in age: 18
Check-out
Check-out before 11:00 am
Child Policy
Children are welcome. rollaway/extra beds are not available. cribs (infant beds) are not available.
Payment Policy
Fee for buffet breakfast: approximately jpy 3025 for adults and jpy 3025 for children the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Pet Policy
Pets not allowed
Additional fees may apply to children for items such as extra bedding and meals. extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property safety features at this property include a fire extinguisher, a smoke detector, and window guards special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards and cash

Reviews

Margaret
Apr 3, 2025 10:23:59 AM
Review Score:   6
Summary: Staff was friendly and pleasant, quick to help out even with the language barrier. However the photos do not match the actual rooms, our room had stained futons, dirty walls, under the sink it lookes like mildew or mold waa growing. Water also leaked from under the sink when you flushed the toilet or took a shower. If your not used to traditional Japanese style room with futons be prepared for the futons to be very uncomfortable. It is somewhat tattoo friendly but you must cover them, they sell index cards sized patches for 200yen each. The buffet is not worth going, food cold and bland, evening night cap was ok plenty of liquor to choose from but would be nice to have actual snacks not just crackers. It was fairly cheap to stay and now I understand why.
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Room Arrangement

Room Info Facilities
Classic Room, Japanese style, 4 futon beds
Room Size: m2
4 Twin Futons Bed
Classic Room, Japanese style, 4 futon beds

General

Bed count minimum 4, Number of living rooms 0, Number of bedrooms - 0, Bed count maximum 4
Privilege Room with 2 single beds and 1 extra bed
Room Size: m2
3 Twin Beds
Privilege Room with 2 single beds and 1 extra bed

General

Number of living rooms 0, Number of bedrooms - 0, Bed count maximum 3, Bed count minimum 3
Classic Suite, Multiple Beds, Mountain View (Japanese Western Style)
Room Size: m2
3 Twin Beds and Double Sofa Bed
Classic Suite, Multiple Beds, Mountain View (Japanese Western Style)

General

Bed count maximum 3, Bed count minimum 3
Classic Room, Multiple Beds (Japanese Style)
Room Size: m2
4 Twin Beds
Classic Room, Multiple Beds (Japanese Style)

General

Bed count minimum 4, Bed count maximum 4
Classic Room with 1 single bed
Room Size: m2
1 Twin Bed
Classic Room with 1 single bed

General

Number of living rooms 0, Number of bedrooms - 0, Bed count minimum 1, Bed count maximum 1
Classic Room with 2 single beds
Room Size: m2
2 Twin Beds
Classic Room with 2 single beds

General

Number of living rooms 0, Number of bedrooms - 0, Bed count minimum 2, Bed count maximum 2
Privilege, Junior Suite, 2 Twin Beds
Room Size: m2
2 Twin Beds
Privilege, Junior Suite, 2 Twin Beds

General

Bed count minimum 2, Bed count maximum 2
Classic Room with 2 single beds, 1 sofa bed, 1 extra bed
Room Size: m2
4 Twin Beds and Double Sofa Beds
Classic Room with 2 single beds, 1 sofa bed, 1 extra bed

General

Bed count minimum 4, Number of living rooms 0, Number of bedrooms - 0, Bed count maximum 4
Classic Room, 2 Twin Beds
Room Size: m2
2 Twin Beds
Classic Room, 2 Twin Beds

General

Bed count minimum 2, Bed count maximum 2
Classic Room, 2 Twin Beds (Dog friendly)
Room Size: m2
2 Twin Beds
Classic Room, 2 Twin Beds (Dog friendly)

General

Bed count minimum 2, Bed count maximum 2
Privilege, Suite, Multiple Beds
Room Size: m2
2 King Beds
Privilege, Suite, Multiple Beds

General

Bed count minimum 2, Bed count maximum 2
Privilege, Deluxe Suite, 2 Twin Beds, Mountain View
Room Size: m2
2 Twin Beds
Privilege, Deluxe Suite, 2 Twin Beds, Mountain View

General

Bed count minimum 2, Bed count maximum 2
Deluxe Suite, Multiple Beds
Room Size: m2
3 Twin Beds and Double Sofa Bed
Deluxe Suite, Multiple Beds

General

Bed count maximum 3, Bed count minimum 3

FAQ's

Is this Zao hotel pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Zao hotel have a swimming pool?

No, this Zao hotel does not have a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Zao hotel?

Best-rates for the Zao hotel starts from $69 per night with includes Parking, Spa, Restaurant, Guest Services, Internet, TV, Balcony/Terrace, Bedding/Linens, Skiing, Kitchen, Wheelchair Accessible, Business Services, Toiletries, Child Friendly, Wellness Facilities, Air Conditioner, Accessibility, Security/Safety, Sports/Activities, Breakfast, Laundry with all other facilities. Casai matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Zao hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Zao hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Zao hotel is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Zao hotel?

Based on the information reported by the owner or manager, the Zao hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Zao hotel?

Based on the information reported by the owner or manager, details for the cancellation policy for the Zao hotel are as follows: Cancellation policy Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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9.6 (16 Reviews)
House
  • Air Conditioner
  • Parking
  • Bedding/Linens