Experience Lake Kivu Serena Hotel with Beachfront Bliss | Hotel in Gisenyi, Rwanda

| 8.7 (172 Reviews) |  3 Bathrooms  8 Guests
Gisenyi Hotel | Experience Lake Kivu Serena Hotel with Beachfront Bliss

Hotel with Air Conditioner, Pool and View

Lake Kivu Serena Hotel is located just 1.9 mi from the center of Gisenyi. The hotel features an outdoor swimming pool, a restaurant and an on-site bar. Free WiFi is available in the rooms and each room comes equipped with a satellite TV, a kettle and private bathroom. Certain units include a seating area to relax in after a busy day. Guests can enjoy a meal at the hotel's restaurant and enjoy a drink at the bar. There is a 24-hour front desk and airport transfers can be arranged upon request at a charge. The shores of Lake Kivu is 328 feet from the hotel, while the Kigali International Airport is 99 mi away.

Experience Lake Kivu Serena Hotel with Beachfront Bliss is located in Gisenyi.

This 44 Bedrooms Hotel is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Business Services, Sports/Activities, Restaurant, and several others. This is a 4 star rated property and has over 172 reviews with the average score of 8.7 . Coming to Gisenyi and needing a place to stay? Be it for work or for leisure, consider staying at this Hotel for your next visit, you will surely love it.

You can check the reviews and description of this 44 Bedrooms Hotel if you want to learn more about this Casai place in Gisenyi. These details are authentic, as they are provided by our partner, booking.com.

This Experience Lake Kivu Serena Hotel with Beachfront Bliss in Gisenyi is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “Experience Lake Kivu Serena Hotel with Beachfront Bliss”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Hotel, please let us know.

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Gisenyi Town, Gisenyi, Rwanda

Amenities

Air Conditioner
Parking
Pool
View
Wheelchair Accessible
Private Beach
Ocean View
Balcony/Terrace
Oceanfront
Accessibility
Transportation/Shuttle
Security/Safety
Business Services
Sports/Activities
Wellness Facilities
Spa
Restaurant
Bar
Guest Services
Entertainment
Child Friendly
Internet
Laundry

Facility Overview

Breakfast
  • Restaurant
  • Special diet meals (on request)
  • Fruit
  • Kid-friendly buffet
  • Wine/Champagne
  • Kids' meals
  • Bar
Parking
  • Private Parking
  • Parking on site
  • Accessible parking
  • Parking
  • Free parking
Activities
  • Walking tours
  • Spa/Wellness packages
  • Live music/Performance
  • Live sports events (broadcast)
  • Tennis court
  • Spa facilities
  • Fitness
  • Bike tours
  • Tour or class about local culture
  • Massage
  • Beachfront
  • Fitness center
  • Beach
  • Private beach area
  • Tennis equipment
  • Spa
General
  • Facilities for disabled guests
  • Family rooms
  • Safe
  • Non-smoking rooms
  • Air conditioning
Guest Services
  • Airport shuttle
  • Daily housekeeping
  • 24-hour front desk
  • Concierge
  • Meeting/Banquet facilities
  • Airport shuttle (additional charge)
  • Babysitting/Child services
  • Laundry
  • Room service
Internet
  • Wifi
  • Internet
  • Free Wifi
Outdoors
  • Outdoor pool (year-round)
  • Terrace
  • Garden
  • Outdoor pool
Security/Safety
  • Guest accommodation disinfected between stays
  • Linens, towels, and laundry washed in accordance with local authority guidelines
  • Property cleaned by professional cleaning companies
  • Use of cleaning chemicals that are effective against coronavirus
  • Physical distancing in dining areas
  • All plates, cutlery, glasses, and other tableware sanitized
  • Delivered food covered securely
  • Food can be delivered to guest accommodation
  • Hand sanitizer in guest accommodation and common areas
  • First aid kits available
  • Staff follow all safety protocols as directed by local authorities
  • Shared stationery (e.g. printed menus, magazines, pens, paper) removed
  • Process in place to check health of guests
  • Screens or physical barriers between staff and guests in appropriate areas
  • Physical distancing rules followed
  • Contactless check-in/out
  • Cashless payment available
  • Mobile app for room service
Spa
  • Shallow end
  • Swimming pool
  • Beach umbrellas
  • Pool with view
  • Pool bar
Transportation/Shuttle
  • Airport drop-off
  • Airport pickup

Policies

Check-in
The minimum age for check-in is 18
Cancellation policy
Free cancellation
Pet Policy
Pets are not allowed
Please inform of your expected arrival time in advance. you can use the special requests box when booking, or contact the property directly using the contact details in your confirmation, guests are required to show a photo id and credit card upon check-in. please note that all special requests are subject to availability and additional charges may apply, payment before arrival by bank transfer is required. the property will contact you after you book to provide instructions.

Reviews

Value for money:
7.6
Location:
9.47
Staff:
8.99
Facilities:
8.31
Comfort:
8.97
Cleanliness:
8.64
Chansa
Aug 23, 2025 07:00:00 AM
Review Score:   9
Zambia
Reviewer Type: Family With Children
Travel Purpose: leisure
Positive: It has a beautiful ambience and a nice view of the lake ..the greens are lovely
Negative: It was unfortunate that the swimming pool was out of order as that was one of the main reasons for visiting the pace
See All Reviews

Room Arrangement

Room Info Facilities
Superior Room
Room Type: Double
Room Size: 23 m2
1 Full bed(s) Bed
2 Twin bed(s) Bed
Superior Room

Food & Drink

Tea/Coffee maker, Minibar, Bottle of water, Wine/Champagne

Bathroom

Private bathroom, Bathtub or shower, Towels/Sheets (extra fee), Bathtub, Shower, Bathrobe, Slippers, Toilet, Towels, Body soap, Toilet paper, Walk-in shower, Toothbrush, Shampoo, Conditioner, Free toiletries, Shower cap, Hairdryer

General

Tile/Marble floor, Hypoallergenic, Lockers, Key card access, Iron, Ironing facilities, Electric blankets, Safe, Hardwood or parquet floors, Air conditioning, Trash cans, Smoke Alarm, Suit press

Media & Technology

TV, Satellite channels, Telephone, Flat-screen TV

Services

Wake-up service/Alarm clock, Wake-up service, Executive lounge access

Outdoors

Balcony, Outdoor furniture, Outdoor dining area, Patio, Terrace

Kitchen

Dining table, Cleaning products, Wine glasses, Electric kettle, Coffee machine, Refrigerator

Living Area

Sitting area, Dining area, Desk

View

Inner courtyard view, Garden view, Quiet street view, View, Pool view, Mountain view, Landmark view

Bedroom

Linens, Childrens' cribs, Wardrobe or closet

Accessibility

Accessible by elevator, Upper floors accessible by elevator, Entire unit located on ground floor

Room Amenities

Adapter, Feather pillow, Hypoallergenic pillow, Non-feather pillow, Clothes rack, Socket near the bed

Pool and Spa

Shallow end, Plunge Pool, Infinity Pool, Pool with a view, Pool towels

Exclusive services

Concierge services, Access to private pool, Free gym access

Physical distancing

Single-room AC for guest accommodation
Family Room
Room Type: Family
Room Size: 25 m2
2 Full bed(s) Bed

Food & Drink

Tea/Coffee maker, Minibar, Bottle of water, Wine/Champagne

Bathroom

Private bathroom, Bathtub or shower, Towels/Sheets (extra fee), Bathtub, Shower, Bathrobe, Slippers, Toilet, Towels, Body soap, Toilet paper, Walk-in shower, Toothbrush, Shampoo, Conditioner, Free toiletries, Shower cap, Hairdryer

General

Tile/Marble floor, Hypoallergenic, Lockers, Key card access, Iron, Ironing facilities, Electric blankets, Safe, Hardwood or parquet floors, Air conditioning, Trash cans, Smoke Alarm, Suit press

Media & Technology

TV, Satellite channels, Telephone, Flat-screen TV

Services

Wake-up service/Alarm clock, Wake-up service, Executive lounge access

Outdoors

Balcony, Outdoor furniture, Outdoor dining area, Patio, Terrace

Kitchen

Dining table, Cleaning products, Wine glasses, Electric kettle, Coffee machine, Refrigerator

Living Area

Sitting area, Dining area, Desk

View

Inner courtyard view, Garden view, Quiet street view, View, Pool view, Mountain view, Landmark view, Lake view

Bedroom

Linens, Childrens' cribs, Wardrobe or closet

Accessibility

Accessible by elevator, Upper floors accessible by elevator

Room Amenities

Adapter, Feather pillow, Hypoallergenic pillow, Non-feather pillow, Clothes rack, Socket near the bed

Pool and Spa

Shallow end, Plunge Pool, Infinity Pool, Pool with a view, Pool towels

Exclusive services

Concierge services, Access to private pool, Free gym access

Physical distancing

Single-room AC for guest accommodation
Suite
Room Type: Suite
Room Size: 40 m2
1 Queen bed(s) Bed
1 Sofa bed Bed
Suite

Food & Drink

Tea/Coffee maker, Minibar, Bottle of water, Wine/Champagne

Bathroom

Bathtub, Bathrobe, Walk-in shower, Free toiletries, Toilet paper, Toothbrush, Shampoo, Conditioner, Hairdryer, Bathtub or shower, Towels/Sheets (extra fee), Slippers, Toilet, Spa tub, Additional bathroom, Private bathroom, Body soap, Towels, Shower cap

General

Tile/Marble floor, Hypoallergenic, Lockers, Key card access, Iron, Ironing facilities, Electric blankets, Interconnecting room(s) available, Safe, Hardwood or parquet floors, Air conditioning, Trash cans, Smoke Alarm, Suit press

Media & Technology

TV, Satellite channels, Telephone, Flat-screen TV

Services

Wake-up service/Alarm clock, Wake-up service, Executive lounge access

Kitchen

Kitchenette, Dining table, Cleaning products, Wine glasses, Electric kettle, Microwave, Coffee machine, Kitchenware, Refrigerator

Outdoors

Balcony, Outdoor furniture, Outdoor dining area, Patio, Terrace

Living Area

Dining area, Sitting area, Sofa, Desk

Bedroom

Walk-in closet, Wardrobe or closet, Extra long beds (> 6.5 ft), Linens, Childrens' cribs

View

Inner courtyard view, Garden view, Quiet street view, View, Pool view, Landmark view, Lake view

Accessibility

Accessible by elevator, Upper floors accessible by elevator

Room Amenities

Adapter, Feather pillow, Hypoallergenic pillow, Non-feather pillow, Clothes rack, Socket near the bed

Pool and Spa

Shallow end, Plunge Pool, Infinity Pool, Pool with a view, Pool towels

Exclusive services

Concierge services, Access to private pool, Free gym access

Physical distancing

Single-room AC for guest accommodation

FAQ's

Is this Gisenyi hotel pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Gisenyi hotel?

Check-in time for Gisenyi hotel starts counting from 2:00 PM and check-out is until 11:00 AM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Gisenyi hotel have a swimming pool?

Yes, this Gisenyi hotel has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Gisenyi hotel?

Best-rates for the Gisenyi hotel starts from $250 per night with includes Guest Services, Laundry, Parking, Ocean View, Balcony/Terrace, Accessibility, Transportation/Shuttle, Wellness Facilities, Spa, Child Friendly, Wheelchair Accessible, Bar, Entertainment, Internet, Private Beach, Business Services, Sports/Activities, Restaurant, Air Conditioner, Pool, View, Oceanfront, Security/Safety with all other facilities. Casai matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Gisenyi hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Gisenyi hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Gisenyi hotel is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Gisenyi hotel?

Based on the information reported by the owner or manager, the Gisenyi hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Gisenyi hotel?

Based on the information reported by the owner or manager, details for the cancellation policy for the Gisenyi hotel are as follows: Free cancellation Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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