Discover Heritance Tea Factory: 5-Star Comfort Awaits | Hotel in Nuwara Eliya, Sri Lanka

| 8.8 (411 Reviews) |  8 Bathrooms  30 Guests
Kandapola Hotel | Discover Heritance Tea Factory: 5-Star Comfort Awaits

Hotel with View, Balcony and Transportation

Heritance Tea Factory Offers you the ultimate colonial- style stay experience enhanced by the tea plantation and the misty mountains. Located 2.5 hours away from the hill capital, Kandy, the hotel offers discounted transfer facilities for the guests coming to view the Kandy perahara. The hotel features luxurious spa, tea-picking tours. Cozy guestrooms come with a mini bar, cable TV and free organic tea leaves. The private bathroom is included with a bathtub and a rain shower. The hotel offers mini golf and Billiards in true colonial style and the guests are welcome to use the fitness facilities in the fitness room. Accommodations and meals are free for hired drivers of in-house guests. Heritance Tea Factory offers you the ultimate dinning experience through it’s Kenmare restaurant serving Eastern and Western dishes and a special experience of Dinning on the wheels where the guests can experience dinning inside a train carriage featuring Western and European meals.

Discover Heritance Tea Factory: 5-Star Comfort Awaits is located in Nuwara Eliya.

This 50 Bedrooms Hotel is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Restaurant, Breakfast, Internet, and several others. This is a 5 star rated property and has over 411 reviews with the average score of 8.8 . Coming to Nuwara Eliya and needing a place to stay? Be it for work or for leisure, consider staying at this Hotel for your next visit, you will surely love it.

You can check the reviews and description of this 50 Bedrooms Hotel if you want to learn more about this Casai place in Nuwara Eliya. These details are authentic, as they are provided by our partner, booking.com.

This Discover Heritance Tea Factory: 5-Star Comfort Awaits in Nuwara Eliya is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “Discover Heritance Tea Factory: 5-Star Comfort Awaits”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Hotel, please let us know.

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The Tea Factory Kandapola, Nuwara Eliya Sri Lanka., Nuwara Eliya, 22220, Sri Lanka

Amenities

Parking
Designated Smoking Area
View
Wheelchair Accessible
Balcony/Terrace
Accessibility
Transportation/Shuttle
Security/Safety
Sports/Activities
Wellness Facilities
Spa
Fireplace/Heating
Restaurant
Bar
Toiletries
Guest Services
Entertainment
Breakfast
Child Friendly
Hot Tub
Internet
Kitchen
Laundry

Facility Overview

Breakfast
  • Special diet meals (on request)
  • Bar
  • Breakfast in the room
  • Wine/Champagne
  • Restaurant
  • Kid-friendly buffet
Parking
  • Accessible parking
  • Parking on site
  • Parking
  • Free parking
  • Private Parking
  • Parking garage
Accessibility
  • Toilet with grab rails
  • Wheelchair accessible
  • Bathroom emergency cord
  • Lowered sink
Activities
  • Spa
  • Mini golf
  • Golf course (within 2 miles)
  • Pool table
  • Evening entertainment
  • Spa/Wellness packages
  • Spa lounge/Relaxation area
  • Fitness
  • Spa facilities
  • Massage
  • Playground
  • Foot bath
  • Turkish/Steam Bath
  • Fitness center
  • Hiking
Entertainment
  • Board games/Puzzles
General
  • Facilities for disabled guests
  • Safe
  • Elevator
  • Non-smoking rooms
  • Heating
  • Smoke-free property
  • Designated smoking area
  • Wifi in all areas
Guest Services
  • 24-hour front desk
  • Laundry
  • Airport shuttle
  • Ironing service
  • Suit press
  • Room service
  • Tour desk
  • Currency exchange
  • Packed lunches
  • Shuttle service (additional charge)
  • Concierge
  • Lockers
  • Valet parking
  • Dry cleaning
  • Daily housekeeping
  • Airport shuttle (additional charge)
  • Babysitting/Child services
  • Shuttle service
  • Car rental
Internet
  • Wifi
  • Free Wifi
  • Internet
Outdoors
  • Terrace
  • Outdoor furniture
  • Garden
  • Picnic area
Security/Safety
  • 24-hour security
  • Security alarm
  • Key card access
  • Smoke alarms
  • Key access
  • CCTV outside property
  • Fire extinguishers
  • CCTV in common areas
  • Use of cleaning chemicals that are effective against coronavirus
  • Guest accommodation sealed after cleaning
  • Linens, towels, and laundry washed in accordance with local authority guidelines
  • Guest accommodation disinfected between stays
  • Breakfast to-go containers
  • Delivered food covered securely
  • All plates, cutlery, glasses, and other tableware sanitized
  • Physical distancing in dining areas
  • Food can be delivered to guest accommodation
  • Process in place to check health of guests
  • Shared stationery (e.g. printed menus, magazines, pens, paper) removed
  • Access to healthcare professionals
  • First aid kits available
  • Staff follow all safety protocols as directed by local authorities
  • Hand sanitizer in guest accommodation and common areas
  • Physical distancing rules followed
  • Screens or physical barriers between staff and guests in appropriate areas
  • Cashless payment available
Transportation/Shuttle
  • Airport pickup
  • Airport drop-off

Policies

Check-in
The minimum age for check-in is 18
Cancellation policy
Free cancellation
Payment Policy
Credit card required
Pet Policy
Pets are not allowed
Please present the same credit card used to guarantee your booking when checking in or making payment at the property, if you are making payment using another cardholder's credit card, please provide the following to the property prior to your arrival: (property may contact the cardholder for verification purposes), authorization letter with cardholder's signature, copy of the cardholder's card (front and back of card with cardholder's signature), copy of the cardholder’s passport or driver’s license, please note that extra bed/crib cannot be accommodated in the rooms and twin rooms booked on single occupancy will incur relevant extra charges.

Reviews

Value for money:
7.93
Location:
8.85
Staff:
9.22
Facilities:
8.8
Comfort:
9.11
Cleanliness:
9.12
Andrew
Nov 9, 2025 08:00:00 AM
Review Score:   10
United Kingdom
Reviewer Type: Couple
Travel Purpose: leisure
Positive: This delightful hotel was a former tea factory which has been restored and renovated, maintaining its history and charm. The hotel set among tea plantations and mountains has the most spectacular views. We were welcomed with a warm towel, small cup of spiced tea, a teaspoonful of sugar crystals and spices to taste, along with a bindi/tilak as a welcome gesture. The junior suite accommodation was excellent, the bathroom a little quirky, requiring a stool to climb into the over bath shower which added to its old-world charm. All staff were very friendly and attentive. The bar and restaurant staff were dressed in traditional attire and looked exceptionally smart. The food was excellent and the barman at the Hethersett Bar made an amazing smoked whisky based Negroni using top quality ingredients. We only stayed for one night but wish we had added another to our itinerary.
Negative: Nothing
Summary: Wonderful hotel in a quiet and picturesque location
See All Reviews

Room Arrangement

Room Info Facilities
Superior Twin Room
Room Type: Twin
Room Size: 20 m2
1 Twin bed(s) Bed

Food & Drink

Minibar, Bottle of water, Tea/Coffee maker

Bathroom

Free toiletries, Shampoo, Hairdryer, Conditioner, Towels, Shower, Body soap, Shower cap, Bathtub, Toilet, Bidet, Toothbrush, Toilet paper, Bathtub or shower, Private bathroom

General

Safe, Trash cans, Smoke Alarm, Ironing facilities, Lockers, Fire extinguisher, Key access, Heating, Carpeted

Media & Technology

TV, DVD player, Satellite channels, Telephone, Flat-screen TV

Living Area

Desk

View

Mountain view, Garden view, View

Services

Wake-up service

Kitchen

Electric kettle

Bedroom

Wardrobe or closet, Childrens' cribs, Linens

Accessibility

Upper floors accessible by elevator, Accessible by elevator

Room Amenities

Non-feather pillow, Clothes rack, Socket near the bed

Exclusive services

Concierge services
Executive Floor - Deluxe Double
Room Type: Quad
Room Size: 20 m2
1 King bed(s) Bed

Food & Drink

Minibar, Bottle of water, Tea/Coffee maker

Bathroom

Free toiletries, Shampoo, Hairdryer, Conditioner, Towels, Shower, Body soap, Shower cap, Bathtub, Bathrobe, Toilet, Bidet, Toothbrush, Toilet paper, Bathtub or shower, Private bathroom, Slippers

General

Safe, Trash cans, Smoke Alarm, Ironing facilities, Lockers, Fire extinguisher, Key access, Heating, Carpeted

Media & Technology

TV, DVD player, Satellite channels, Telephone, Flat-screen TV

Living Area

Sitting area, Dining area, Desk

View

Mountain view, Garden view, View

Services

Wake-up service

Kitchen

Dining table, Electric kettle

Bedroom

Wardrobe or closet, Childrens' cribs, Linens

Accessibility

Upper floors accessible by elevator, Accessible by elevator

Room Amenities

Non-feather pillow, Clothes rack, Socket near the bed

Exclusive services

Concierge services
Superior King Room
Room Type: Quad
Room Size: 20 m2
1 King bed(s) Bed

Food & Drink

Minibar, Bottle of water, Tea/Coffee maker

Bathroom

Free toiletries, Shampoo, Hairdryer, Conditioner, Towels, Shower, Body soap, Shower cap, Bathtub, Toilet, Bidet, Toothbrush, Toilet paper, Bathtub or shower, Private bathroom

General

Safe, Trash cans, Smoke Alarm, Ironing facilities, Lockers, Fire extinguisher, Key access, Heating, Carpeted

Media & Technology

TV, DVD player, Satellite channels, Telephone, Flat-screen TV

Living Area

Sitting area, Desk

View

Mountain view, Garden view, View

Services

Wake-up service

Kitchen

Electric kettle

Bedroom

Wardrobe or closet, Childrens' cribs, Linens

Accessibility

Upper floors accessible by elevator, Accessible by elevator

Room Amenities

Non-feather pillow, Clothes rack, Socket near the bed

Layout

Window

Exclusive services

Concierge services
Premium King Room
Room Type: Quad
Room Size: 32 m2
1 King bed(s) Bed

Food & Drink

Minibar, Bottle of water, Tea/Coffee maker

Bathroom

Free toiletries, Shampoo, Hairdryer, Conditioner, Towels, Shower, Body soap, Shower cap, Bathtub, Bathrobe, Toilet, Bidet, Toothbrush, Toilet paper, Bathtub or shower, Private bathroom, Slippers

General

Safe, Trash cans, Smoke Alarm, Ironing facilities, Lockers, Fire extinguisher, Key access, Heating, Carpeted

Media & Technology

TV, DVD player, Satellite channels, Telephone, Flat-screen TV

Living Area

Desk

View

Mountain view, Garden view, View

Services

Wake-up service

Kitchen

Electric kettle

Bedroom

Wardrobe or closet, Childrens' cribs, Linens

Accessibility

Upper floors accessible by elevator, Accessible by elevator

Room Amenities

Non-feather pillow, Clothes rack, Socket near the bed

Exclusive services

Concierge services
Premium Twin Room
Room Type: Twin
Room Size: 32 m2
1 Twin bed(s) Bed

Food & Drink

Minibar, Bottle of water, Tea/Coffee maker

Bathroom

Free toiletries, Shampoo, Hairdryer, Conditioner, Towels, Shower, Body soap, Shower cap, Bathtub, Bathrobe, Toilet, Bidet, Toothbrush, Toilet paper, Bathtub or shower, Private bathroom, Slippers

General

Safe, Trash cans, Smoke Alarm, Ironing facilities, Lockers, Fire extinguisher, Key access, Heating, Carpeted

Media & Technology

TV, DVD player, Satellite channels, Telephone, Flat-screen TV

Living Area

Desk

View

Mountain view, Garden view, View

Services

Wake-up service

Kitchen

Electric kettle

Bedroom

Wardrobe or closet, Childrens' cribs, Linens

Accessibility

Upper floors accessible by elevator, Accessible by elevator

Room Amenities

Non-feather pillow, Clothes rack, Socket near the bed

Exclusive services

Concierge services
Superior Triple Room
Room Type: Single
Room Size: 45 m2
1 Twin bed(s) Bed
Superior Triple Room

Food & Drink

Minibar, Bottle of water, Tea/Coffee maker

Bathroom

Free toiletries, Shampoo, Hairdryer, Conditioner, Towels, Shower, Body soap, Shower cap, Bathtub, Toilet, Bidet, Toothbrush, Toilet paper, Bathtub or shower, Private bathroom

General

Safe, Trash cans, Smoke Alarm, Ironing facilities, Lockers, Fire extinguisher, Key access, Heating, Carpeted

Media & Technology

TV, DVD player, Satellite channels, Telephone, Flat-screen TV

Living Area

Desk

View

Garden view, View

Kitchen

Electric kettle

Bedroom

Wardrobe or closet, Linens

Accessibility

Upper floors accessible by elevator, Accessible by elevator

Room Amenities

Non-feather pillow, Clothes rack, Socket near the bed
Junior Suite
Room Type: Suite
Room Size: 46 m2
1 Queen bed(s) Bed
Junior Suite

Food & Drink

Minibar, Bottle of water, Tea/Coffee maker

Bathroom

Free toiletries, Shampoo, Hairdryer, Conditioner, Towels, Shower, Body soap, Shower cap, Bathtub, Bathrobe, Toilet, Bidet, Toothbrush, Toilet paper, Bathtub or shower, Private bathroom, Slippers

General

Safe, Trash cans, Smoke Alarm, Ironing facilities, Lockers, Fire extinguisher, Key access, Heating, Carpeted

Media & Technology

TV, DVD player, Satellite channels, Telephone, Flat-screen TV

Living Area

Sitting area, Dining area, Desk

View

Garden view, View

Kitchen

Dining table, Electric kettle

Bedroom

Wardrobe or closet, Linens

Accessibility

Upper floors accessible by elevator, Accessible by elevator

Room Amenities

Non-feather pillow, Clothes rack, Socket near the bed
Flowerdew Suite
Room Type: Suite
Room Size: 70 m2
1 Queen bed(s) Bed

Food & Drink

Minibar, Bottle of water, Tea/Coffee maker

Bathroom

Free toiletries, Shampoo, Hairdryer, Conditioner, Towels, Shower, Body soap, Shower cap, Bathtub, Bathrobe, Toilet, Bidet, Toothbrush, Toilet paper, Bathtub or shower, Private bathroom, Slippers

General

Safe, Trash cans, Smoke Alarm, Ironing facilities, Lockers, Fire extinguisher, Key access, Heating, Carpeted

Media & Technology

TV, DVD player, Satellite channels, Telephone, Flat-screen TV

Living Area

Sitting area, Dining area, Desk

View

Garden view, View

Kitchen

Dining table, Electric kettle

Bedroom

Wardrobe or closet, Linens

Accessibility

Upper floors accessible by elevator, Accessible by elevator

Room Amenities

Non-feather pillow, Clothes rack, Socket near the bed

FAQ's

Is this Kandapola hotel pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Kandapola hotel?

Check-in time for Kandapola hotel starts counting from 2:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Kandapola hotel have a swimming pool?

No, this Kandapola hotel does not have a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Kandapola hotel?

Best-rates for the Kandapola hotel starts from $287 per night with includes Internet, Kitchen, View, Balcony/Terrace, Transportation/Shuttle, Toiletries, Entertainment, Child Friendly, Laundry, Designated Smoking Area, Wheelchair Accessible, Accessibility, Security/Safety, Wellness Facilities, Bar, Guest Services, Hot Tub, Parking, Sports/Activities, Spa, Fireplace/Heating, Restaurant, Breakfast with all other facilities. Casai matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Kandapola hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 5 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Kandapola hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Kandapola hotel is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Kandapola hotel?

Based on the information reported by the owner or manager, the Kandapola hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Kandapola hotel?

Based on the information reported by the owner or manager, details for the cancellation policy for the Kandapola hotel are as follows: Free cancellation Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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US $287
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