Experience Comfort at Hacienda Cusin: 4-Star Retreat | Hotel in Otavalo, Ecuador

| 9.2 (57 Reviews) |   Pet Friendly  8 Bathrooms  18 Guests
San Pablo del Lago Hotel | Experience Comfort at Hacienda Cusin: 4-Star Retreat

Hotel with Security, Sports and Fireplace

Set in a 17th Century colonial-style house only a 20-minutes drive from Otavalo craft market, Hacienda Cusin offers designated free WiFi areas. It features a restaurant and a garden. With beamed ceilings and Andean-themed decor, rooms at Cusin feature heating and private balconies. Some of them offer garden views. They are fitted with antique wooden desks and beds with handwoven bedspreads. An American or Continental breakfast is served daily. The restaurant offers regional specialties, while drinks and snacks can be ordered at the bar. Guests can relax in the charming lobby, which features a fireplace. Bikes are available to explore the surroundings, and massage sessions can be requested. Spanish lessons are provided and there is a DVD library with over 300 movies. A games room and several sports courts are featured. Hacienda Cusin is a 1.5-hour drive from Quito’s Mariscal Sucre International Airport.

Experience Comfort at Hacienda Cusin: 4-Star Retreat is located in Otavalo.

This 31 Bedrooms Hotel is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Security/Safety, Sports/Activities, Fireplace/Heating, and several others. This is a 4 star rated property and has over 57 reviews with the average score of 9.2 . Coming to Otavalo and needing a place to stay? Be it for work or for leisure, consider staying at this Hotel for your next visit, you will surely love it.

You can check the reviews and description of this 31 Bedrooms Hotel if you want to learn more about this Casai place in Otavalo. These details are authentic, as they are provided by our partner, booking.com.

This Experience Comfort at Hacienda Cusin: 4-Star Retreat in Otavalo is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “Experience Comfort at Hacienda Cusin: 4-Star Retreat”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Hotel, please let us know.

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San Pablo del lago, calle Chiriboga s/n, Otavalo, EC100450, Ecuador

Amenities

Parking
Pet Friendly
Designated Smoking Area
TV
View
Balcony/Terrace
Transportation/Shuttle
Security/Safety
Business Services
Sports/Activities
Wellness Facilities
Fireplace/Heating
Restaurant
Bar
Guest Services
Entertainment
Breakfast
Barbecue/Outdoor Cooking
Child Friendly
Internet
Laundry

Facility Overview

Breakfast
  • Restaurant
  • Fruit
  • Coffee house on site
  • Kids' meals
  • Snack bar
  • Bar
  • Special diet meals (on request)
  • Breakfast in the room
  • Wine/Champagne
Parking
  • Parking on site
  • Parking
  • Private Parking
  • Free parking
Activities
  • Happy hour
  • Public Bath
  • Horseback riding
  • Walking tours
  • Cycling
  • Game room
  • Entertainment staff
  • Bike tours
  • Themed dinners
  • Head massage
  • Ping-pong
  • Tour or class about local culture
  • Neck massage
  • Playground
  • Back massage
  • Kids' club
  • Cooking class
  • Full-body massage
  • Yoga classes
  • Live music/Performance
  • Hand massage
  • Temporary art galleries
  • Foot massage
  • Pool table
  • Darts
  • Couples' massage
  • Massage
  • Hiking
Entertainment
  • Outdoor play equipment for kids
  • Board games/Puzzles
  • Indoor play area
General
  • Heating
  • Convenience store on site
  • Non-smoking rooms
  • Designated smoking area
  • Family rooms
  • Safe
  • Hypoallergenic room available
  • Smoke-free property
  • Pet friendly
Guest Services
  • Shared lounge/TV area
  • Airport shuttle (additional charge)
  • Ironing service
  • Meeting/Banquet facilities
  • Suit press
  • Airport shuttle
  • 24-hour front desk
  • Babysitting/Child services
  • Concierge
  • Shuttle service
  • Private check-in/out
  • Room service
  • Packed lunches
  • Baggage storage
  • Tour desk
  • Shuttle service (additional charge)
  • Daily housekeeping
  • Fax/Photocopying
  • Business center
  • Laundry
  • Grocery deliveries
  • Invoice provided
Internet
  • Free Wifi
  • Wifi
  • Internet
Outdoors
  • Outdoor furniture
  • Terrace
  • Picnic area
  • BBQ facilities
  • Garden
  • Sun deck
Security/Safety
  • 24-hour security
  • Key access
  • Smoke alarms
  • CCTV in common areas
  • Fire extinguishers
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Linens, towels, and laundry washed in accordance with local authority guidelines
  • Guest accommodation sealed after cleaning
  • Use of cleaning chemicals that are effective against coronavirus
  • Guest accommodation disinfected between stays
  • Property cleaned by professional cleaning companies
  • All plates, cutlery, glasses, and other tableware sanitized
  • Physical distancing in dining areas
  • Delivered food covered securely
  • Food can be delivered to guest accommodation
  • Breakfast to-go containers
  • Access to healthcare professionals
  • Staff follow all safety protocols as directed by local authorities
  • Thermometers for guests provided by property
  • Shared stationery (e.g. printed menus, magazines, pens, paper) removed
  • First aid kits available
  • Hand sanitizer in guest accommodation and common areas
  • Cashless payment available
  • Physical distancing rules followed
  • Contactless check-in/out
Transportation/Shuttle
  • Airport drop-off
  • Airport pickup

Policies

Check-in
The minimum age for check-in is 18
Cancellation policy
Special conditions
Pet Policy
Pets are allowed and charges may apply.

Reviews

Value for money:
8.92
Location:
9.01
Staff:
9.48
Facilities:
9.06
Comfort:
9.34
Cleanliness:
9.01
philippe
Oct 21, 2025 07:00:00 AM
Review Score:   9
France
Reviewer Type: Couple
Travel Purpose: leisure
See All Reviews

Room Arrangement

Room Info Facilities
Double Room
Room Type: Double
Room Size: 12 m2
1 Queen bed(s) Bed
Double Room

Bathroom

Body soap, Shower, Towels, Conditioner, Toilet paper, Free toiletries, Hairdryer, Shampoo, Private bathroom

General

Heating, Key access, Hardwood or parquet floors, Smoke Alarm, Safe, Trash cans, Private entrance

Outdoors

Balcony

Living Area

Fireplace, Sofa, Sitting area, Desk

View

View

Services

Wake-up service

Bedroom

Wardrobe or closet, Linens

Room Amenities

Feather pillow, Sofa bed, Clothes rack, Socket near the bed

Food & Drink

Fruit, Bottle of water, Chocolate/Cookies
Superior Double Room
Room Type: Double
Room Size: 16 m2
1 Queen bed(s) Bed
Superior Double Room

Bathroom

Body soap, Shower, Towels, Bathtub or shower, Conditioner, Toilet paper, Free toiletries, Hairdryer, Shampoo, Private bathroom

General

Heating, Key access, Hardwood or parquet floors, Smoke Alarm, Safe, Trash cans, Private entrance

Outdoors

Patio, Balcony

Living Area

Fireplace, Sofa, Sitting area, Desk

View

View

Services

Wake-up service

Bedroom

Wardrobe or closet, Linens

Room Amenities

Feather pillow, Clothes rack, Socket near the bed

Food & Drink

Fruit, Bottle of water, Chocolate/Cookies
Standard Quadruple Room
Room Type: Quad
Room Size: 24 m2
2 Twin bed(s) Bed
1 Queen bed(s) Bed
4 Twin bed(s) Bed

Bathroom

Body soap, Shower, Towels, Conditioner, Toilet paper, Free toiletries, Hairdryer, Shampoo, Private bathroom

General

Heating, Key access, Hardwood or parquet floors, Smoke Alarm, Safe, Trash cans, Private entrance

Living Area

Fireplace, Sofa, Desk

View

View

Services

Wake-up service

Bedroom

Wardrobe or closet, Linens

Room Amenities

Feather pillow, Sofa bed, Clothes rack, Socket near the bed

Food & Drink

Fruit, Bottle of water, Chocolate/Cookies
Triple Room
Room Type: Triple
Room Size: 10 m2
3 Twin bed(s) Bed
1 Twin bed(s) Bed
1 Queen bed(s) Bed

Bathroom

Body soap, Shower, Towels, Conditioner, Toilet paper, Free toiletries, Hairdryer, Shampoo, Private bathroom

General

Heating, Key access, Hardwood or parquet floors, Smoke Alarm, Safe, Trash cans, Private entrance

Outdoors

Balcony

Living Area

Fireplace, Sofa, Sitting area, Desk

View

View

Services

Wake-up service

Bedroom

Wardrobe or closet, Linens

Room Amenities

Feather pillow, Sofa bed, Clothes rack, Socket near the bed

Food & Drink

Fruit, Bottle of water, Chocolate/Cookies
Presidential Suite
Room Type: Suite
Room Size: 10 m2
1 Queen bed(s) Bed
Presidential Suite

Bathroom

Body soap, Shower, Towels, Bathtub or shower, Conditioner, Toilet paper, Free toiletries, Hairdryer, Shampoo, Private bathroom

General

Heating, Key access, Hardwood or parquet floors, Smoke Alarm, Safe, Trash cans, Private entrance

Living Area

Fireplace, Sofa, Sitting area, Desk

View

View

Services

Wake-up service

Bedroom

Wardrobe or closet, Linens

Room Amenities

Feather pillow, Clothes rack, Socket near the bed

Food & Drink

Fruit, Bottle of water, Chocolate/Cookies
Standard Single Room
Room Type: Single
Room Size: 7 m2
1 Twin bed(s) Bed
1 Queen bed(s) Bed

Bathroom

Body soap, Shower, Towels, Conditioner, Toilet paper, Free toiletries, Hairdryer, Shampoo, Private bathroom

General

Heating, Key access, Hardwood or parquet floors, Smoke Alarm, Safe, Trash cans, Private entrance

Living Area

Fireplace, Sofa, Desk

View

View

Services

Wake-up service

Bedroom

Wardrobe or closet, Linens

Room Amenities

Feather pillow, Clothes rack, Socket near the bed

Food & Drink

Fruit, Bottle of water, Chocolate/Cookies
Standard Twin Room
Room Type: Twin
Room Size: 12 m2
2 Full bed(s) Bed

Bathroom

Body soap, Shower, Towels, Conditioner, Toilet paper, Free toiletries, Hairdryer, Shampoo, Private bathroom

General

Heating, Key access, Hardwood or parquet floors, Smoke Alarm, Safe, Trash cans, Private entrance

Living Area

Fireplace, Sofa, Desk

View

View

Services

Wake-up service

Bedroom

Wardrobe or closet, Linens

Room Amenities

Feather pillow, Clothes rack, Socket near the bed

Food & Drink

Fruit, Bottle of water, Chocolate/Cookies
Standard Suite
Room Type: Suite
Room Size: 16 m2
2 Twin bed(s) Bed
Standard Suite

Bathroom

Body soap, Shower, Towels, Conditioner, Toilet paper, Free toiletries, Hairdryer, Shampoo, Private bathroom

General

Heating, Key access, Hardwood or parquet floors, Smoke Alarm, Safe, Trash cans, Private entrance

Living Area

Fireplace, Sofa, Desk

View

View

Services

Wake-up service

Bedroom

Wardrobe or closet, Linens

Room Amenities

Feather pillow, Clothes rack, Socket near the bed

Food & Drink

Fruit, Bottle of water, Chocolate/Cookies

FAQ's

Is this San Pablo del Lago hotel pet-friendly for guests?

Yes, pets are allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at San Pablo del Lago hotel?

Check-in time for San Pablo del Lago hotel starts counting from 2:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the San Pablo del Lago hotel have a swimming pool?

No, this San Pablo del Lago hotel does not have a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in San Pablo del Lago hotel?

Best-rates for the San Pablo del Lago hotel starts from $164 per night with includes Internet, Parking, Pet Friendly, View, Balcony/Terrace, Transportation/Shuttle, Restaurant, Entertainment, Breakfast, Designated Smoking Area, Business Services, Wellness Facilities, Child Friendly, Laundry, TV, Barbecue/Outdoor Cooking, Security/Safety, Sports/Activities, Fireplace/Heating, Bar, Guest Services with all other facilities. Casai matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is San Pablo del Lago hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the San Pablo del Lago hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the San Pablo del Lago hotel has not specified they are wheelchair accessible. Likewise, there is not an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the San Pablo del Lago hotel?

Based on the information reported by the owner or manager, the San Pablo del Lago hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for San Pablo del Lago hotel?

Based on the information reported by the owner or manager, details for the cancellation policy for the San Pablo del Lago hotel are as follows: Special conditions Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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US $164
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