Chetumal Rentals Mexico Quintana Roo Chetumal

Relaxing Cristalino Lagoon Front Hotel with Pool & Spa | Hotel in Bacalar, Mexico

| 9.8 (138 Reviews) |  1 Bathroom
Chetumal Hotel | Relaxing Cristalino Lagoon Front Hotel with Pool & Spa

Hotel with Restaurant, Guest Services and Pool

Adults-only hotel with 2 outdoor pools and a 24-hour front desk
This smoke-free hotel features 2 outdoor pools, a restaurant, and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour front desk, a garden, and multilingual staff assistance are onsite.
Housekeeping is available on request.
Cristalino Lagoon Front Hotel Restaurant & SPA offers 20 air-conditioned accommodations with minibars and laptop-compatible safes. Tempur-Pedic beds feature premium bedding. 32-inch Smart televisions come with satellite channels.

Bathrooms include showers, slippers, complimentary toiletries, and hair dryers. This Bacalar hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Additionally, rooms include espresso makers and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.


2 outdoor swimming pools are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

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511 Costera, Bacalar, 77933, Mexico

Amenities

Air Conditioner
Parking
Pool
Balcony/Terrace
Security/Safety
Sports/Activities
Bedding/Linens
Wellness Facilities
Restaurant
Bar
Toiletries
Guest Services
Breakfast
Internet
Kitchen

Facility Overview

Bathrooms
  • Hair dryer
  • Shower
  • Towels
  • Free toiletries
  • Toilet paper
  • Shampoo
  • Private bathroom
  • Soap
Bedroom
  • Tempur-Pedic bed
  • Premium bedding
  • Air conditioning
  • Bed sheets
  • Slippers
  • Laptop-compatible safe
Breakfast
  • 1 restaurant
  • Continental breakfast available for a fee daily 7:30 AM–11:30 AM: USD 10.00-50.00 per person
  • 1 bar
  • Espresso maker
  • Minibar
  • Coffee/tea maker
  • Champagne service
Parking
  • Free uncovered self parking on site
Accessibility
  • This property does not have elevators
  • Tile flooring in room
  • Front entrance ramp
  • Well-lit path to entrance
  • Tile flooring in public areas
  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Activities
  • Ecotours
  • Paddleboards on site
  • 2 outdoor pools
  • Kayaking
  • Private picnics
Entertainment
  • Satellite channels
  • 32-inch Smart TV
General
  • Spanish
  • English
  • Couples dining
  • Romance packages available
  • Smoke-free property
Guest Services
  • 2 outdoor pools
  • Change of towels (on request)
  • Housekeeping (on request)
  • Multilingual staff
  • 24-hour front desk
  • Change of bedsheets (on request)
Internet
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi
  • Available in all rooms: Free WiFi
Outdoors
  • Terrace
  • Nature reserve
  • Garden

Policies

Check-in
Check-in start time: 3:00 pm; check-in end time: midnight late check-in subject to availability minimum check-in age: 16
Check-out
Check-out before noon
Child Policy
Children younger than 18 are not allowed at this adults-only property. all guests 18 and older are welcome.
Payment Policy
Fee for continental breakfast: approximately usd 10.00 to 50.00 per person the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Pet Policy
No pets or service animals allowed
Cashless transactions are available extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges long-term renters welcome safety features at this property include a carbon monoxide detector, a smoke detector, and a security system special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards, debit cards, and cash this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Reviews

Adriana
May 21, 2025 07:48:23 PM
Review Score:   10
Summary: Excelente hotel
See All Reviews

Room Arrangement

Room Info Facilities
Deluxe Double Partial Lagoon View
Room Size: 484 square feet m2
2 Double Beds
Deluxe Double Partial Lagoon View

General

Number of living rooms 0, Partial lake view, No rollaway/extra beds, No cribs (infant beds), Number of bedrooms - 1, Square feet - 484, Ping - 14, Square meters - 45, Bed count minimum 2, Bed count maximum 2
Deluxe King Size Front Lagoon View
Room Size: 484 square feet m2
1 King Bed
Deluxe King Size Front Lagoon View

General

Number of living rooms 0, No rollaway/extra beds, Lagoon view, No cribs (infant beds), Number of bedrooms - 1, Square feet - 484, Ping - 14, Bed count minimum 1, Square meters - 45, Bed count maximum 1
Deluxe King Size Partial Lagoon View
Room Size: 484 square feet m2
1 King Bed
Deluxe King Size Partial Lagoon View

General

Number of living rooms 0, Partial lake view, No rollaway/extra beds, No cribs (infant beds), Number of bedrooms - 1, Square feet - 484, Ping - 14, Bed count minimum 1, Square meters - 45, Bed count maximum 1
Junior Suite Partial Lagoon View
Room Size: 484 square feet m2
1 King Bed
Junior Suite Partial Lagoon View

General

Number of living rooms 0, Partial lake view, No rollaway/extra beds, No cribs (infant beds), Number of bedrooms - 1, Square feet - 484, Ping - 14, Bed count minimum 1, Square meters - 45, Bed count maximum 1

FAQ's

Is this Chetumal hotel pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Chetumal hotel have a swimming pool?

Yes, this Chetumal hotel has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Chetumal hotel?

Best-rates for the Chetumal hotel starts from $351 per night with includes Restaurant, Guest Services, Pool, Security/Safety, Bar, Breakfast, Internet, Kitchen, Air Conditioner, Parking, Balcony/Terrace, Bedding/Linens, Wellness Facilities, Sports/Activities, Toiletries with all other facilities. Casai matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Chetumal hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is not considered to be a family-friendly property. As reported by the owner or manager, the hotel has not specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Chetumal hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Chetumal hotel has not specified they are wheelchair accessible. Likewise, there is not an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Chetumal hotel?

Based on the information reported by the owner or manager, the Chetumal hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Chetumal hotel?

Based on the information reported by the owner or manager, details for the cancellation policy for the Chetumal hotel are as follows: Cancellation policy Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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