Family-Friendly BOK21 Hotel in Cancun - Guest Rated 8/10 | Hotel in Cancún, Mexico

| 8.2 (746 Reviews) |  3 Bathrooms  8 Guests
Downtown Cancun Hotel | Family-Friendly BOK21 Hotel in Cancun - Guest Rated 8/10

Hotel with Internet, Parking and Transportation

Well situated in the center of Cancún, BOK21 - Hotel en Cancun provides air-conditioned rooms with free WiFi, free private parking and room service. This 3-star hotel offers a 24-hour front desk and a concierge service. Some units at the property feature a balcony with a garden view. At the hotel, all rooms are equipped with a desk. All rooms have a private bathroom and coffee machine, while selected rooms will provide you with a terrace and others also have city views. All guest rooms in BOK21 - Hotel en Cancun are equipped with a flat-screen TV and free toiletries. Popular points of interest near the accommodation include Cancun Government Palace, Cancun Bus Station and Cristo Rey Church. Cancún International Airport is 10 miles away, and the property offers a paid airport shuttle service.

Family-Friendly BOK21 Hotel in Cancun - Guest Rated 8/10 is located in Cancún.

This 20 Bedrooms Hotel is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Designated Smoking Area, Balcony/Terrace, Guest Services, and several others. This is a 3 star rated property and has over 746 reviews with the average score of 8.2 . Coming to Cancún and needing a place to stay? Be it for work or for leisure, consider staying at this Hotel for your next visit, you will surely love it.

You can check the reviews and description of this 20 Bedrooms Hotel if you want to learn more about this Casai place in Cancún. These details are authentic, as they are provided by our partner, booking.com.

This Family-Friendly BOK21 Hotel in Cancun - Guest Rated 8/10 in Cancún is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “Family-Friendly BOK21 Hotel in Cancun - Guest Rated 8/10”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Hotel, please let us know.

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AV. Bonampak SM. 4 MZ 03 Lote 20, 21 Y 22, Cancún, 77500, Mexico

Amenities

Air Conditioner
Parking
Designated Smoking Area
Balcony/Terrace
Transportation/Shuttle
Security/Safety
Fireplace/Heating
Guest Services
Child Friendly
Internet

Facility Overview

Parking
  • Free parking
  • Parking on site
  • Private Parking
  • Parking
General
  • Wifi in all areas
  • Designated smoking area
  • Non-smoking rooms
  • Air conditioning
  • Heating
  • Safe
  • Family rooms
Guest Services
  • Airport shuttle
  • Concierge
  • Private check-in/out
  • Daily housekeeping
  • Fax/Photocopying
  • Tour desk
  • Airport shuttle (additional charge)
  • Room service
  • 24-hour front desk
  • Invoice provided
Internet
  • Free Wifi
  • Wifi
  • Internet
Outdoors
  • Terrace
Security/Safety
  • CCTV outside property
  • 24-hour security
  • Key card access
  • Fire extinguishers
  • Smoke alarms
  • CCTV in common areas
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Linens, towels, and laundry washed in accordance with local authority guidelines
  • Guest accommodation disinfected between stays
  • Property cleaned by professional cleaning companies
  • Use of cleaning chemicals that are effective against coronavirus
  • Food can be delivered to guest accommodation
  • Staff follow all safety protocols as directed by local authorities
  • Hand sanitizer in guest accommodation and common areas
  • First aid kits available
  • Cashless payment available
Transportation/Shuttle
  • Airport drop-off

Policies

Check-in
The minimum age for check-in is 18
Cancellation policy
Non refundable
Pet Policy
Pets are not allowed
A surcharge of mxn 200 per person, per day, applies for each additional guest you wish to add to your booking.

Reviews

Value for money:
8.29
Location:
8.18
Staff:
8.54
Facilities:
7.79
Comfort:
8.4
Cleanliness:
8.26
Singh
Aug 12, 2025 07:00:00 AM
Review Score:   7
Canada
Reviewer Type: Solo Traveller
Travel Purpose: leisure
Positive: Rooms were spacious, you get separate living room and separate bedroom.
Negative: No fridge was in the room, and the staff know very basic english . Its hard to communicate with them.
Summary: Overall was good.
See All Reviews

Room Arrangement

Room Info Facilities
Deluxe King Room
Room Type: Double
Room Size: 45 m2
1 Sofa bed Bed
1 Queen bed(s) Bed
Deluxe King Room

Food & Drink

Fruit, Tea/Coffee maker, Bottle of water

Bathroom

Toilet paper, Free toiletries, Private bathroom, Bathtub or shower, Towels, Conditioner, Body soap, Shower, Toilet, Towels/Sheets (extra fee), Shampoo

Media & Technology

Flat-screen TV, TV

General

Key card access, Air conditioning

Living Area

Sofa, Desk, Sitting area

Kitchen

Cleaning products, Electric kettle, Coffee machine

Outdoors

Terrace

Room Amenities

Socket near the bed, Non-feather pillow

Physical distancing

Single-room AC for guest accommodation
Deluxe Queen Room
Room Type: Double
Room Size: 45 m2
1 Queen bed(s) Bed
Deluxe Queen Room

Food & Drink

Fruit, Tea/Coffee maker, Bottle of water

Bathroom

Toilet paper, Free toiletries, Private bathroom, Bathtub or shower, Towels, Conditioner, Body soap, Shower, Toilet, Towels/Sheets (extra fee), Shampoo

Media & Technology

Flat-screen TV, TV

General

Key card access, Air conditioning

Outdoors

Terrace, Balcony

Living Area

Desk

View

View, City view, Landmark view, Quiet street view

Kitchen

Cleaning products, Electric kettle, Coffee machine

Room Amenities

Socket near the bed, Non-feather pillow

Physical distancing

Single-room AC for guest accommodation
Large Single Room
Room Type: Single
Room Size: 45 m2
1 Twin bed(s) Bed
2 Twin bed(s) Bed
Large Single Room

Food & Drink

Fruit, Tea/Coffee maker, Bottle of water

Bathroom

Toilet paper, Free toiletries, Private bathroom, Bathtub or shower, Towels, Conditioner, Body soap, Shower, Toilet, Towels/Sheets (extra fee), Shampoo

Media & Technology

Flat-screen TV, TV

General

Key card access, Air conditioning

Outdoors

Terrace, Outdoor dining area, Balcony

Living Area

Desk

View

Inner courtyard view, View, Garden view, Quiet street view

Kitchen

Cleaning products, Electric kettle, Coffee machine

Room Amenities

Socket near the bed, Non-feather pillow

Physical distancing

Single-room AC for guest accommodation

FAQ's

Is this Downtown Cancun hotel pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Downtown Cancun hotel?

Check-in time for Downtown Cancun hotel starts counting from 3:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Downtown Cancun hotel have a swimming pool?

No, this Downtown Cancun hotel does not have a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Downtown Cancun hotel?

Best-rates for the Downtown Cancun hotel starts from $48 per night with includes Child Friendly, Internet, Parking, Transportation/Shuttle, Security/Safety, Fireplace/Heating, Air Conditioner, Designated Smoking Area, Balcony/Terrace, Guest Services with all other facilities. Casai matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Downtown Cancun hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 3 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Downtown Cancun hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Downtown Cancun hotel has not specified they are wheelchair accessible. Likewise, there is not an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Downtown Cancun hotel?

Based on the information reported by the owner or manager, the Downtown Cancun hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Downtown Cancun hotel?

Based on the information reported by the owner or manager, details for the cancellation policy for the Downtown Cancun hotel are as follows: Non refundable Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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Nightly rates from:
US $48
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